Satisfy Customers with UCC

Enrich your customer service

‘I want our business to satisfy customer’

Is enhancing the customer experience key to your competitive edge in the marketplace? Do you need to be more responsive, connecting customers seamlessly to the best agent available, who is equipped to serve them better?

Our solutions will help. Take a closer look.

Business Communications

Consolidate your IP PBX infrastructure so employees can work from any location with easy, remote access to all your applications and databases to provide customers with an enhanced service. Ensure employees have all the tools to do their job more effectively, wherever they are based. Read more

Messaging

Unified messaging accelerates the responsiveness of your organisation to its customers. Seamless ‘anywhere access’ across locations and devices ensures the right person will be found immediately, so customers are delighted. Read more

Collaboration

You can save your customers from the time and costs of attending many routine meetings. Colt offers business-grade web and audio conferencing, with rich features and file sharing, to accelerate decisions. Read more

Business Mobility

Your customers will receive a more professional and personal service if they can contact your employees more easily. Colt can ensure that each of your employees is reachable via just one number. They can also benefit from laptop access to your corporate network, business applications and files from almost anywhere in the world, so they can service customers even better. Read more

Contact Centres

Your customers can enjoy an enhanced service. Every agent has all the tools to do their job more effectively, wherever they are based. They can also call on further in-house expertise when needed. Read more

Finance Sector

With customer loyalty so reliant on good service, our solutions give you a competitive advantage. Retail staff can enhance the customer experience by providing rich-media interaction. And, when more help is needed, they can get real-time access to remote experts across your business. Read more