Benefits
You share the cost of each call with your customer
You can generate extra revenue depending on spend thresholds
It's a good way of reducing calls that waste your time; you're more likely to get calls from customers who are intending to buy your products and services
Your customers appreciate the lower cost of their call to you, and that helps you improve loyalty and retention as well as giving you a competitive edge
You can use shared cost for all kinds of services from online selling to reservations and help lines
Our industry leading SLA guarantees times to deliver and repair as well as 24/7 support.
Key features
You can increase the reach of your organisation; callers pay a local tariff whilst the calls are routed to your contact centres wherever they happen to be
Your existing voice services and systems are completely separate
You can manage your shared cost activity online using our advanced reporting and routing tools
Advanced features like load balancing, time dependant routing and call diversion or black list are also available.
COLT Business Shared Cost not only delivers extra marketing power it's easy to set up and manage. Most of all, it's reliable and can help you improve the operational performance of
your systems and people.
You get a totally robust service because COLT Interactive Voice Services, including
Freephone, are based on our fully redundant IN and IVR platforms. You can distribute calls
to as many sites you want to, and manage the whole operation very simply.
We provide extensive porting capabilities and have negotiated interconnectivity agreements across Europe that guarantee the continuity of our service as well a seamless transition.
COLT's network is renowned for its quality and excellence. It's wholly owned by us and offers
a pan European presence with direct connections to almost 10,000 buildings in 13 countries. And everything you do with us is backed by an industry leading SLA that delivers our award winning customer support throughout your relationship with us.
Call Analyser is a reporting and analysis tool that enables you to create reports that cover all your billed and rated traffic. It’s easy to generate user-friendly graphs that tell a simple story and can be presented as an Excel of PDF document to your colleagues or management.
We send you software that can be loaded onto any PC, and each month you can use it to get all the necessary data from our online portal.
Call Analyser enables you to make the most of the service you’ve bought from COLT.
Routing Manager
Take control of your routing plansDefine and change the way you route calls quickly, easily, and from any computerRoute calls intelligently: calls from one region can be answered by the nearest team, or routed to another at peak timesIt's completely flexible, enabling you to match your routing plans to staff levels, promotions and peaks and troughs in demandAvoid missing any calls routing calls directly to where you have capacityYou can do all that automatically, and based on times of day so you can schedule your ability to answer call
In Reports
Know everything that's happening, when it's happeningCOLT IN Reports gives you the data you need to analyse your incoming call traffic and maximise the efficiency of the teams answering themIt's all accessed online via our web portalKnow which calls have been successful, which failed (and why), so you can use the information to improve performanceFind out where your calls have come from, where they went, and analyse repeat callers, as well carry out a CLI analysisIt's vital management information on demand
Chat live with an advisor now.
You can chat live to one of our advisors between 08:00 and 18:00.
Call us on 80 71 7171
Or request a call back and you can choose a time for us to call you.
Our call centre is open between 08:00 and 18:00.
Of course, you can email us at any time
