Eurocontact

Opening Europe up to your business is easy: just talk to COLT. Eurocontact gives you the power to market your products and services in 13 different European territories and to field inbound calls from your premises in the UK. You don't have to set up offices abroad, just create teams based in the UK to serve customers and deepen your relationships with them.

We can deliver both geographic and non-geographic numbers, but it's the latter that can truly broaden your horizons. Callers dial local numbers-and pay a local tariff -and the calls are routed using COLT's Intelligent Network to where you want them to go. You can set up Business Freephone and Shared Cost services or offer use a Premium Rate number to generate revenue.

And it's all done using COLT's end-to-end network; we do not rely on any other telecommunications company, and offer guaranteed availability of 99.99% as well as all the security and resilience you need to work with confidence. If one of your contact centres becomes unavailable then we can dynamically re-route traffic to keep you working. You can also stay in control with online access to Routing Manager and IN Reports tools.

Call Analyser is a reporting and analysis tool that enables you to create reports that cover all your billed and rated traffic. It's easy to generate user-friendly graphs that tell a simple story and can be presented as an Excel of PDF document to your colleagues or management.

We send you software that can be loaded onto any PC, and each month you can use it to get all the necessary data from our online portal.

Call Analyser enables you to make the most of the service you've bought from COLT.

 ROUTING MANAGER

 Take control of your routing plans Define and change the way you route calls quickly, easily, and from any computerRoute calls intelligently: calls from one region can be answered by the nearest team, or routed to another at peak timesIt’s completely flexible, enabling you to match your routing plans to staff levels, promotions and peaks and troughs in demandAvoid missing any calls routing calls directly to where you have capacity
You can do all that automatically, and based on times of day so you can schedule your ability to answer calls

 IN REPORTS 

 Know everything that’s happening, when it’s happeningCOLT IN Reports gives you the data you need to analyse your incoming call traffic and maximise the efficiency of the teams answering them It’s all access online via our web portalKnow which calls have been successful, which failed (and why), so you can use the information to improve performanceFind out where your calls have come from, where they went, and analyse repeat callers, as well carry out a CLI analysis It’s vital management information on demand