Benefits
When a customer calls make sure they find the person they need to talk to instantly.
Customise the way you handle calls so you can build a relationship with your customer and make sure they end the call satisfied.
COLT Managed IVR solutions offers a range of self-service applications enabling you to do all that efficiently.
You can easily match your resources to changing levels of demand and do it in real time.
That means that at peak times every call gets through - every sale gets made and every question gets answered.
Key features
COLT Managed IVR Solutions have been designed to meet your changing needs.
You only pay for the capacity you need; we grow with you.
Inbound calls of all types are easy to handle; so, if you're using Freephone, Shared Cost, Premium Rate or International and geographic numbers they all get through.
It's a customer contact solution that doesn't come with a high cost of ownership or require premises in different locations.
It's easy to administer and manage, and you can create or modify all your services online.
There are a wide choice of options.
COLT Managed IVR Solutions give you a flexible way of creating the right solution to your inbound call handling needs. The different packages on offer enable you to deliver high levels of customer service.
The standard package offers everything from announcements and voice menus to caller-directed routing and VIP routing. You also can benefit from load balancing, time-dependent routing, and detailed IVR reports. For example, you can create, update or delete IVR applications using a simple graphical call flow editor.
All your routing parameters are stored in an external dataset. When a caller dials a non-geographic SAN, for instance, the public network routes it to a COLT number and then we identify it and retrieve your call routing plan from the network so that it gets to you.
You can terminate calls anywhere in the world. If you terminate calls in the 13 European countries where we operate, especially on-net locations, then you'll benefit from our very competitive rates.
Of course, you also benefit from the quality and reliability of our renowned pan-European network.
Routing Manager
Take control of your routing plans
Define and change the way you route calls quickly, easily, and from any computer
Route calls intelligently: calls from one region can be answered by the nearest team,
or routed to another at peak times
It's completely flexible, enabling you to match your routing plans to staff levels, promotions
and peaks and troughs in demand
Avoid missing any calls routing calls directly to where you have capacity
You can do all that automatically, and based on times of day so you can schedule your ability
to answer call
In Reports
Know everything that's happening, when it's happening
COLT IN Reports gives you the data you need to analyse your incoming call traffic and
maximise the efficiency of the teams answering them
It's all accessed online via our web portal
Know which calls have been successful, which failed (and why), so you can use the
information to improve performance
Find out where your calls have come from, where they went, and analyse repeat callers, as
well carry out a CLI analysis
It's vital management information on demand
Chat live with an advisor now.
You can chat live to one of our advisors between 08:00 and 18:00.
Call us on 0800 358 4642
Or request a call back and you can choose a time for us to call you.
Our call centre is open between 08:00 and 18:00.
Of course, you can email us at any time
