Premium Rate

COLT Business Premium Rate not only delivers extra marketing power and the chance to generate revenue right across Europe, it's easy to set up and manage. Most of all, it's reliable and can help you improve the operational performance of your systems and people.

You get a totally robust service because COLT Interactive Voice Services, including Premium Rate, are based on our fully redundant IN and IVR platforms. You can distribute calls to as many sites you want to, and manage the whole operation very simply.

We provide extensive porting capabilities and have negotiated interconnectivity agreements across Europe that guarantee the continuity of our service as well a seamless transition.

COLT's network is renowned for its quality and excellence. It's wholly owned by us and offers

a pan European presence with direct connections to almost 10,000 buildings in 13 countries. And everything you do with us is backed by an industry leading SLA that delivers our award winning customer support throughout your relationship with us.

Call Analyser is a reporting and analysis tool that enables you to create reports that cover all your billed and rated traffic. It’s easy to generate user-friendly graphs that tell a simple story and can be presented as an Excel of PDF document to your colleagues or management.

We send you software that can be loaded onto any PC, and each month you can use it to get all the necessary data from our online portal.

Call Analyser enables you to make the most of the service you’ve bought from COLT.

Routing Manager

Take control of your routing plansDefine and change the way you route calls quickly, easily, and from any computerRoute calls intelligently: calls from one region can be answered by the nearest team, or routed to another at peak timesIt's completely flexible, enabling you to match your routing plans to staff levels, promotions and peaks and troughs in demandAvoid missing any calls routing calls directly to where you have capacityYou can do all that automatically, and based on times of day so you can schedule your ability to answer call

In Reports

Know everything that's happening, when it's happeningCOLT IN Reports gives you the data you need to analyse your incoming call traffic and maximise the efficiency of the teams answering  themIt's all accessed online via our web portalKnow which calls have been successful, which failed (and why), so you can use the information to improve performanceFind out where your calls have come from, where they went, and analyse repeat callers, as well carry out a CLI analysisIt's vital management information on demand