Benefits
Customers don't pay for the call; you do.
Research shows that a Freephone number can increase ad response rates by a staggering 185% (Henley Management Centre)
They get your promotions and advertisements noticed and generate interest and contact
And they're easy to remember
You can use a single number for all your promotional campaigns
Use familiar numbers by porting your existing ones to make it simple
Our industry leading SLA guarantees times to deliver and repair as well as 24/7 support.
Key features
Business Freephone offers a highly flexible service; you can route calls to anywhere you want depending on time of day or the origin of each call
It's easy to set up and you can use one Freephone number to drive callers to your business and then use specialist teams to deal with callers
There is no impact on your existing voice services and systems
Our advanced reporting and routing tools enable you to manage your Freephone activity via the web
Advanced features like load balancing, time dependant routing and call diversion or black list are also available.
COLT Business Freephone not only delivers extra marketing power it's easy to set up and manage. Most of all, it's reliable and can help you improve the operational performance of
your systems and people.
You get a totally robust service because COLT Interactive Voice Services, including
Freephone, are based on our fully redundant IN and IVR platforms. You can distribute calls
to as many sites as you want to, and manage the whole operation very simply.
We provide extensive porting capabilities and have negotiated interconnectivity agreements across Europe that guarantee the continuity of our service as well a seamless transition.
COLT's network is renowned for its quality and excellence. It's wholly owned by us and offers
a pan European presence with direct connections to almost 10,000 buildings in 13 countries. And everything you do with us is backed by an industry leading SLA that delivers our award winning customer support throughout your relationship with us.
Call Analyser is a reporting and analysis tool that enables you to create reports that cover all your billed and rated traffic. It’s easy to generate user-friendly graphs that tell a simple story and can be presented as an Excel of PDF document to your colleagues or management.
We send you software that can be loaded onto any PC, and each month you can use it to get all the necessary data from our online portal.
Call Analyser enables you to make the most of the service you’ve bought from COLT.
Routing Manager
Take control of your routing plansDefine and change the way you route calls quickly, easily, and from any computerRoute calls intelligently: calls from one region can be answered by the nearest team, or routed to another at peak timesIt's completely flexible, enabling you to match your routing plans to staff levels, promotions and peaks and troughs in demandAvoid missing any calls routing calls directly to where you have capacityYou can do all that automatically, and based on times of day so you can schedule your ability to answer call
In Reports
Know everything that's happening, when it's happeningCOLT IN Reports gives you the data you need to analyse your incoming call traffic and maximise the efficiency of the teams answering themIt's all accessed online via our web portalKnow which calls have been successful, which failed (and why), so you can use the information to improve performanceFind out where your calls have come from, where they went, and analyse repeat callers, as well carry out a CLI analysisIt's vital management information on demand
Chat live with an advisor now.
You can chat live to one of our advisors between 08:00 and 18:00.
Call us on 1800 94 9994
Or request a call back and you can choose a time for us to call you.
Our call centre is open between 08:00 and 18:00.
Of course, you can email us at any time
