Interactive Voice

You can only do business if your customers can get in touch with you quickly, easily and seamlessly. COLT Interactive Voice Services have been designed to give you the power

to make the most of every call.

Our managed portfolio of inbound voice services deliver the means by which even the

smallest of businesses can build valuable customer relationships, generate revenue,

and improve brand loyalty over the phone. Every time someone calls you we enable you

to do business.

The people who answer your phones are on the frontline of your business. You need to

make sure they have the best tools to deliver a high quality experience to your customers.

COLT's Interactive Voice Services give you the flexibility you need; you can route your calls to wherever you want them to go, and receive direct calls wherever it suits you to. And it's also easy to put in place the right capacity to deal with different times of day or sudden rises in

call volumes. You can quickly increase or reduce your contact centre operations, and direct calls to the right person using our intelligent distribution technology.

Every call represents a chance to build a relationship with a customer. We help you stand out from the competition and win a reputation from being responsive and providing a very human service.  It's also the best way to make money.

Our pan-European interconnect and portability agreements mean you customers will never

get confused, and always get through. And add our online service management and reporting tools to the mix and you get a total service for inbound calls that'll make you more competitive

in a very demanding marketplace.