Unified Communications and Collaboration

Unified Communications and Collaboration (UCC) represents a new direction in business in order to simplify and integrate all forms of communications and collaboration within an organisation.

Depending on your individual business needs, we design the most comprehensive solution to match your requirements.

A UCC solution reduces delays in business communications and enables companies to improve business efficiencies in how they manage core business processes. Furthermore, it simplifies communications with new applications, which increases business agility among a distributed workforce.

UCC is a powerful convergence of technology, including applications and team collaborative tools across the work environment.  It is built over an optimised business network to enhance communications processes and improve working efficiency.

UCC will help you to:

• derive greater value from your workforce by allowing dispersed employees to work together more effectively and make quicker decisions
• decrease human latency and so achieve a faster time-to-market, increased sales and, ultimately, enhance customer satisfaction
• reduce IT complexity and realise cost savings.

Furthermore, UCC process improvements also support overall company goals, such as managing a global workforce, reducing travel costs, and accelerating product cycles.

Companies are always searching for ways to reduce costs in order to keep ahead of the competition. Furthermore, business challenges continue to include the requirement for better flexibility, greater mobility and to continuously improve business processes.

Unified Communications and Collaboration (UCC) solutions present an opportunity for companies to realise these objectives.

To meet these challenges communication technologies will need to become more seamlessly integrated with collaboration tools, enterprise applications and the overall IT and networking. But there are a number of challenges that still remain whilst enabling the requirement for more flexibility or step changing communication processes. One of these challenges is to secure the extended environment that most IT managers now need to support.

Do you face one of those challenges?

Boost Workforce Performance

“I want our employees to perform better and work more effectively as a team, wherever they are located.”

Empower Employees

“As an employee, I want the freedom to talk, use applications and collaborate more effectively whenever and wherever I need to.”

Reduce Costs

“I want our IT infrastructure to be more cost-effective to manage – and remain so, even when we add new services.”

Satisfy Customers

“We need to be more responsive, connecting customers seamlessly to the best agent or employee available, who is equipped to serve them better.”

Simplify IT

“We want to reduce complexity, so our IT platform is streamlined to take us forward.”

If you face one or more of the challenges above, please talk to us. We can design the right solution for your business.

UCC solutions are typically a synthesis of old and new – making use of your existing infrastructure and applications whilst introducing exciting new applications and ways of working.

Colt will design and implement your UCC solution to meet your needs, based on  your business’ requirements utilising market leading equipment and technology – all supported by Colt’s trained and certified engineers.

Supporting a range of solutions from simple IP PBXs to fully integrated Contact Centres utilising unified messaging, web applications, integrated presence and conferencing Colt has the range and breadth to bring value to your day to day operations.

Offering a consistent user experience  across technologies, applications, sites and national boundaries; desktop to desktop, handset to handset, user to user across all 13 Colt countries Colt will ensure all your people can benefit from UCC.

Seamless support with one SLA and one team (IPCoE) to support and manage the complete UCC solution including end-user applications and Colt’s wide area networking components we make it easy for you to work with us.

With Colt’s UCC solutions there is no need for in-house VoIP skills – Colt can implement and manage your IP Telephony end-to-end. Our certified experts will design a solution tailored to your business needs with a single point of contact for all service and management issues – taking responsibility for all aspects of Colt’s solution to work with your team to quickly resolve any issues.

With our own European infrastructure, data centres designed to be local to your operations we are able to work with you and talk to you in your locale in your language.

To help you manage your business Colt provide an SLA covering all aspects of the solution to ensure triage, diagnostics and resolution are handled quickly and seamlessly – and helping you to report an incident once, to one interface and to know that our experts are working to resolve the issue.

Flexibility to meet your needs, in the way that you want, in the place you wish we can install the solution on your site or host it in one of Colt’s 19 state of the art  data centres.

Colt are a renowned, trusted single supplier of voice and data networking solutions with a rare ability to offer a full portfolio of services across Europe using its own infrastructure of duct, fibre, electronics, people, service and management.

Our customers enjoy world class award winning customer service from our local teams and our service centre and Network Operations centre in Barcelona.

Our engineers are trained and certified to support the applications you need and in the event of an issue will quickly complete their analysis and diagnostics to ensure the correct resolving action is taken as quickly as possible.