Taking the next step on our journey
2011 has seen Colt move beyond the initial progress and success we’ve had; by establishing a new set of goals and targets for ourselves we’re continuing to live one of our core values and show we’re passionate about our community and environment.
Colt’s CSR programme, Colt Cares, is structured around the four classic pillars: Our environment; Our customers and suppliers; Our people; and Our community. The programme continues to be driven by the CSR Steering Group and the work streams that it oversees, but 2011 saw a major restructure of these work streams as we took the next step in our CSR journey.
By the end of 2010, it had become apparent that our initial 11 CSR work streams had either achieved their objectives or had become established within the organisation as business as usual activities. Consequently a review of our work streams was conducted during the first quarter of 2011, consulting with key internal stakeholders as well as identifying best practice and emerging trends externally. The result was the establishment of seven new work streams with a particular focus on sustainability and our people:
|1.||Water||Establish water measurement and assess whether water consumption and cost is an issue for Colt|
|2.||Sustainability - Internal||Continue to reduce the impact we have on the environment|
|3.||Sustainability - External||Help our customers to reduce the impact they have on the environment|
|4.||Supply chain||Drive responsible supplier behaviour across all areas of Colt procurement|
|5.||Diversity||Increase Colt’s diversity to improve our performance|
|6.||Wellbeing||Align Colt to the requirements of OHSAS 18001 by end 2012|
|7.||Community||Encourage Colt people to get involved to make a difference|
Each work stream is headed up by a new senior manager and together these sponsors constitute a new CSR Steering Group, which continues to be chaired by our CEO, Rakesh Bhasin, who retains executive responsibility for CSR. Further additions to the CSR Steering Group were also made to ensure that there was a representative from each of our business and support units on the committee. The CSR Steering Group continues to meet on a quarterly basis and continues to not only monitor the progress of each individual work stream, but to set the wider CSR policies and direction for Colt.
During 2011, we undertook a project to rationalise Colt’s numerous policies, identifying and consolidating ten key policies at the corporate level that all employees need to be aware of. This was an opportunity to revise Colt’s CSR and Environmental policy and recommunicate it to all of our people.
Last year we expanded the number of our CSR targets to nine, introducing a better mix of short and medium term goals which have been the focus of our activity during 2011. We remain on track to deliver the majority of these targets, as you’ll see in the table below. The table also sets out the additional targets we have set ourselves for 2012:
|What we said we'd do||What we did in 2011||What we'll do in 2012|
|Our environment||All growth in our managed services in 2011 to be delivered on energy efficient equipment||Where applicable, all servers purchased in 2011 were ENERGY STAR certified.||A further 3% reduction in PUE in 2012|
|Change behaviour to ensure that our investment in video conferencing pays back in three years||Re-aligned reporting systems to track zero, one and two night trips. More than 300,000 minutes of VC used, saving an estimated €345,000||Continue to promote use of VC internally to meet our 2013 target|
|Convert all customers to e-Invoicing by end 2013||Ability to invoice customers electronically rolled out to all Colt countries||Marketing campaigns to persuade customers of benefits of switching to e-Invoicing|
|Maintain ISO 14001 accreditation in all Colt countries||External audits conducted in seven countries with recommendation to maintain certification||Merge existing systems in one Colt-wide EMS and achieve re-certification|
|Our customers and suppliers||Develop a CSR ‘deep dive’ audit and pilot with five strategic suppliers||CSR ’deep dive’ audit created and trialled with five strategic suppliers including DHL, HP and NSN||Complete CSR audit with all remaining strategic suppliers|
|Increase customer satisfaction by 2.7% above 2010 target||Exceeded our goal with customer satisfaction 3.7% above 2010 target.||75% of customers satisfied according to our Transactional Satisfaction Surveys (TSAT)|
|Our people||Align our Health & Safety management system to OHSAS 18001 requirements by end 2012||Initial audits conducted and resulting action plans are being implemented. Colt India achieved OHSAS 18001 certification||Complete alignment to OHSAS 18001 requirements|
|Pilot a formal graduate internship scheme||Programme in place with local university for employability workshops in February 2012 and six-month internship from April 2012||Implement employability workshops and internships. Review pilot and make recommendations on feasibility for expanded scheme|
|Our community||Increase to 600 days of volunteering||557 days of volunteering||Increase to 600 days of volunteering|