IP Voice Solutions

With Colt IP Voice Solutions, you select what you need from Colt’s extensive portfolio covering everything from IP telephony, wireless networking, conferencing and voice recording, to full-blown contact centre solutions. All provided with maintenance options to suit your business, and to help you choose, Colt will work alongside you to assess your precise needs and create the best service package for you.

Whatever your choices, you’ll reap the benefits of our experience in providing best-of-breed networking products and our association with Avaya - the market-leading provider of communications hardware and software. Accordingly, Colt IP Voice Solutions gives you the flexibility to deploy new and complex communications technologies in the way that suits you best, and at the ideal pace for your organisation.

Colt is a certified Avaya business partner, with experienced specialists focussed on the design, implementation and service management of your solution. We offer a wide range of support and management options matching exactly your needs. Colt’s objective is to present a comprehensive portfolio of service and maintenance packages designed to meet your needs, from simple support through to management of the complete solution.

The Colt IP Voice Solutions package is underpinned by the experienced staff at Colt together with our stringent service level agreements, and fully redundant and resilient pan-European optical fibre network that boasts an annual service availability of 99.95%.

The Colt IP Voice Solutions package provides you with access to the best products and services range available - and gives you the flexibility to pick-and-mix according to your requirements. The IP Voice Solutions can be hosted on your premises, subject to your LAN and WAN infrastructure being IP-enabled, or  you might prefer to site elements in one of Colt’s resilient high-performance data centres.

You can choose from a variety of product and services including: optimised call handling, through our close association with Avaya and its Contact Centre capabilities and management tools; a range of mobility tools, allowing you to control access to corporate applications; innovative home-working and hot-desking applications for your mobile workforce and extended enterprise; and unified messaging to facilitate access to fax, email and voice messages from almost any device.

To maximise the advantages on offer through Colt IP Voice Solutions, both your LAN(s) and WAN(s) will need to be IP-ready. This means that your infrastructure must be configured to prioritise voice over data traffic, to ensure the quality of your voice and multimedia calls. If you’re unsure about your state of readiness, Colt offers a number of auditing and network optimisation services.

All of the 20,000 or so products and services within the Colt IP Voice Solutions portfolio are based upon open standards. That means they’re not only future-proofed, but also customisable and easily integrated with your existing infrastructure - reducing the installation and on-going maintenance costs.

Whatever option(s) you choose, you’re assured of the first-class training you need. Either Colt’s own highly trained IP people or the Avaya University will ensure you have the in-house capability to run your solutions on a daily basis. Even so, you’ll have the additional peace of mind of knowing that Colt will provide a single point of contact for all your service requirements Whether a straightforward maintenance contract or tailored schemes, e.g. including software updates and hardware replacements as required. Whatever the needs of your business Colt’s experts can design the optimum solution.

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