Plaintes

Plaintes
Médiateur/Organisme de règlement des plaintes
Autorité réglementaire/Autorité de Regulation or Reglemenation

Plaintes

Si vous avez à vous plaindre quant à un aspect quelconque de votre service, vous pouvez contacter Colt par l’une des méthodes suivantes : 

Veuillez indiquer les informations suivantes :

  • Les motifs principaux de votre plainte
  • Votre numéro de compte ou de circuit Colt (clients Colt existants uniquement) ; et
  • Votre nom et votre numéro de téléphone.

Country Telephone Postal address
UK 020 7390 7868
(Monday to Friday, 8:30am - 5pm)
Customer Service
Colt Technology Services
Beaufort House
15 St Botolph Street
London EC3A 7QN
Austria 0800 880 990
+43 1 20 500 500
(Monday to Friday, 9am - 5pm)
Colt Technology Services GmbH
z.H. Kundenbetreuung
Kärntner Ring 10-12
1010 Wien
Belgium 0800 507 01 or
+32 2 790 16 29

(24 hours)
Customer Service
Colt Technology Services nv
Culliganlaan 2 H
B-1831 Diegem
Denmark +45 70 21 23 20

(24 hours)
Colt Technology Services A/S
Borgmester Christiansensgade 55
2450 København SV
France 0811 650660
(Monday to Friday, 9am - 5pm)
Colt Technology Services
Customer Service
23-27 rue Pierre Valette
92247 Malakoff Cedex
Germany 0800 5552121
(24 hours)
Colt Technology Services GmbH, Kundenservice
Herriotstrasse 4
60528 Frankfurt/Main
Ireland 1800 944 040
(Monday to Friday, 9am - 5pm)
Colt Technology Services Limited
One Gateway, East Wall Road
Dublin 3
Italy 800 909319 Colt Technology Services S.p.A.
Viale Jenner, 56
20159 Milano
Netherlands 0800 265 8023
+ 31 20 888 2433
Colt Technology Services B.V.,
Van der Madeweg 12-14a Postbus 94014,
1090 GA Amsterdam-Duivendrecht
Portugal 808 780 222
( De Segunda a Sexta-feira: das 9h00 às 18h00)
Estrada da Outurela,
n.º 118, Ed. B1, Parque Holanda,
2790-114 Carnaxide
Spain 901 888400
(Monday to Friday, 9am-1pm and 2pm-6pm)
Colt Technology Services
SAU Customer services
C/ Telémaco nº 5
28027 Madrid
Sweden +46 8781 8383
(24 hours)
Colt Technology Services AB
Box 3458
103 69 Stockholm
Switzerland 0800 560 560
(Monday to Friday, 9am - 5pm)
Colt Technology Services GmbH
Albulastrasse 47,
8048 Zürich

Médiateur/Organisme de règlement des plaintes

Si votre plainte demeure sans solution après huit semaines, sous réserve de tout autre délai tel qu'imparti par la loi applicable, ou si nous convenons par écrit que le litige doit être réglé selon un Mode alternatif de règlement des litiges, vous pouvez contacter l’une des organisations suivantes :

Country Name of Ombudsman organisation Contact details Postal address Additional information
UK Office of the Telecommunications Ombudsman (Otelo) 0845 0501614

enquiries@otelo.org.uk
www.otelo.org.uk
Wilderspool Park
Warrington
WA4 6HL
Otelo is a third party arbitrator and they will take evidence from both you and Colt to make an independent decision based on the merits of the case.

Otelo will only handle disputes for businesses with ten employees or fewer who spend less than £5000 p.a
Austria Rundfunk und Telekom Regulierungs-GmbH („RTR“) 0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
www.rtr.at
Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien
A deadline may be set for the RTR to act. This will need to be met if your enquiry is to be processed. When you receive our response, please verify the existence of any such deadlines immediately.
Belgium Ombudsdienst voor Telecommunicatie / Service de médiation pour les télécommunications + 32 22230909
+32 22230606

klachten@ombudsman telecom.be
plaintes@mediateur telecom.be
www.ombudsman telecom.be
Barricadenplein 1
1000 Brussel
N/A
Denmark Teleankenævnet +45 33186900

Teleanke@teleanke.dk
www.teleanke.dk
Teleankenævnet
Nørre Voldgade 48, st.
1358 København K
The Danish complaints body "Teleankenævnet" handles certain disputes between end consumers and providers of certain tele¬communications services. Find out more about Teleankenævnet's authority and other requirements governing the filing of complaints at www.teleanke.dk.
France N/A N/A N/A N/A
Germany Conciliation Board of the Federal Network Agency for Electricity, Gas, Telecommunications +49 228140

info@bnetza.de
www.bundesnetzagentur.de
Ref. 216
Schlichtungsstelle
Postfach 80 01
53105 Bonn
N/A
Ireland Commission for Communications Regulation (ComReg) +353 1 8049600

info@comreg.ie or
consumerline@comreg.ie
www.comreg.ie
Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
N/A
Italy Comitato Regionale per le Comunicazioni (Co.Re.Com.) A list of Co.Re.Com. is available at www.corecomitalia.it A list of Co.Re.Com. is available at www.corecomitalia.it There is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. in the region where he is resident or where his offices are located.
Netherlands ACM (Authority for Consumers and Markets) +31 70 7222 000
www.acm.nl
PO Box 16326
2500 BH Den Haag
N/A
Portugal ANACOM – Autoridade Nacional de Telecomunicações 800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

info@anacom.pt
www.anacom.pt
Av. José Malhoa, n.º 12,
1099-017 Lisboa
N/A
Spain SETSI 901336699

www.usuariosteleco.es
Gobierno de España.
Ministerio de Industria Turismo y Comercio

P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España .
N/A
Sweden N/A N/A N/A N/A
Switzerland Federal Communications Commission (ComCom) + 41 313235290

comcom@comcom.admin.ch www.comcom.admin.ch
Marktgasse 9
CH-3003 Bern
N/A


Autorité réglementaire/Autorité de Regulation or Reglemenation


Si vous avez suivi les démarches ci-dessus mais n’êtes cependant pas satisfait, vous pouvez déposer une plainte qui sera examiné par l’autorité locale réglementaire pour notre industrie:

Country Name of regulatory body Contact details Postal address Additional information
UK Office of Communications (Ofcom) 020 7981 3040 or
0300 123 333

contact@ofcom.org.uk
www.ofcom.org.uk
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London SE1 9HA
Ofcom cannot alter an Otelo decision, nor can Ofcom ask for the decision to be reviewed
Austria Rundfunk und Telekom Regulierungs-GmbH („RTR“) 0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
Webformular unter: www.rtr.at
Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien
Für die Zuständigkeit der RTR können Fristen vorgesehen sein, die Sie einhalten müssen, da sonst Ihre Anfrage nicht bearbeitet wird: informieren Sie sich bitte sofort nach Erhalt unserer Erledigung über das Bestehen derartiger Fristen.
Belgium BIPT / IBPT

Belgisch Instituut voor Postdiensten en Telecommunicatie

Institut belge des services postaux et des télécommunications
+32 (0) 2 226 88 88

info@bipt.be
www.ombudsman telecom.be
BIPT - Ellipse Building - Gebouw C - Koning Albert II-laan 35 - 1030 Brussel N/A
Denmark N/A N/A N/A The Danish complaints body “Teleankenævnet” will forward complaints to other Danish complaints bodies as appropriate. If no relevant complaints body exists the customer can opt to take legal action through the competent courts.
France Autorité de régulation des communications électroniques et des postes (ARCEP) +33 140477000

courrier@arcep.fr
www.arcep.fr
Autorité de régulation des communications électroniques et des postes
7, Square Max Hymans
75730 PARIS Cedex 15
N/A
Germany Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen +49 228140

info@bnetza.de
www.bundesnetzagentur.de
Tulpenfeld 4
53113 Bonn
N/A
Ireland Commission for Communications Regulation (ComReg) +353 1 8049600

info@comreg.ie or
consumerline@comreg.ie
www.comreg.ie
Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
N/A
Italy Autorità per le Garanzie nelle Comunicazioni (Agcom) +39 081 7507111 or +39 06 69644111

info@agcom.it
www.agcom.it
Centro Direzionale, Isola B5
Torre Francesco
80143 Naples
Prior to engaging Agcom the customer must contact the competent Co.Re.Com. and go through with their mediation procedure.
Netherlands OPTA (Onafhankelijke Post en Telecommunicatie Autoriteit) +31 70 315 35 00

Please refer to www.opta.nl to fill in online form
Zurichtoren
Muzenstraat 41
2511 WB Den Haag
N/A
Portugal ANACOM – Autoridade Nacional de Telecomunicações 800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

info@anacom.pt
www.anacom.pt
Av. José Malhoa, n.º 12,
1099-017 Lisboa
N/A
Spain N/A N/A N/A The Spanish regulator SETSI only deals with operators and not with customer complaints.
Sweden Post- och telestyrelsen (PTS) +46 8 678 55 00

pts@pts.se
www.pts.se
Box 5398
102 49 Stockholm
N/A
Switzerland Eidgenössische Kommunikationskommission (ComCom) + 41 313235290

comcom@comcom.admin.ch www.comcom.admin.ch
Marktgasse 9
CH-3003 Bern
N/A

 

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