Reclami

Reclami
Ombudsman/Organo per la risoluzione dei reclami
Autorità di Regolamentazione

Reclami

Se volete inoltrare un reclamo in relazione a qualunque aspetto del servizio che vi è stato fornito, siete pregati di contattarci come indicato a seguito:

Si prega di fornire le seguenti informazioni:

  • Gli estremi del reclamo
  • Il numero di conto o di circuito Colt (solo per coloro che sono clienti di Colt); e
  • Nome e numero di telefono

CountryTelephonePostal address
UK020 7390 7868
(Monday to Friday, 8:30am - 5pm)
Customer Service
Colt Technology Services
Beaufort House
15 St Botolph Street
London EC3A 7QN
Austria0800 880 990
+43 1 20 500 500
(Monday to Friday, 9am - 5pm)
Colt Technology Services GmbH
z.H. Kundenbetreuung
Kärntner Ring 10-12
1010 Wien
Belgium0800 507 01 or
+32 2 790 16 29

(24 hours)
Customer Service
Colt Technology Services nv
Culliganlaan 2 H
B-1831 Diegem
Denmark+45 70 21 23 20

(24 hours)
Colt Technology Services A/S
Borgmester Christiansensgade 55
2450 København SV
France0811 650660
(Monday to Friday, 9am - 5pm)
Colt Technology Services
Customer Service
23-27 rue Pierre Valette
92247 Malakoff Cedex
Germany0800 5552121
(24 hours)
Colt Technology Services GmbH, Kundenservice
Herriotstrasse 4
60528 Frankfurt/Main
Ireland1800 944 040
(Monday to Friday, 9am - 5pm)
Colt Technology Services Limited
One Gateway, East Wall Road
Dublin 3
Italy800 909319Colt Technology Services S.p.A.
Viale Jenner, 56
20159 Milano
Netherlands0800 265 8023
+ 31 20 888 2433
Colt Technology Services B.V.,
Van der Madeweg 12-14a Postbus 94014,
1090 GA Amsterdam-Duivendrecht
Portugal808 780 222
( De Segunda a Sexta-feira: das 9h00 às 18h00)
Estrada da Outurela,
n.º 118, Ed. B1, Parque Holanda,
2790-114 Carnaxide
Spain901 888400
(Monday to Friday, 9am-1pm and 2pm-6pm)
Colt Technology Services
SAU Customer services
C/ Telémaco nº 5
28027 Madrid
Sweden+46 8781 8383
(24 hours)
Colt Technology Services AB
Box 3458
103 69 Stockholm
Switzerland0800 560 560
(Monday to Friday, 9am - 5pm)
Colt Technology Services GmbH
Albulastrasse 47,
8048 Zürich

 

Ombudsman/Organo per la risoluzione dei reclami

Laddove il vostro reclamo non sia stato evaso entro otto settimane, sempre che la normativa applicabile non preveda una tempistica diversa, o laddove abbiate accettato per iscritto che la controversia venga risolta ricorrendo alla mediazione civile (Alternate Dispute Resolution o ADR) potete contattare uno dei seguenti organismi:

CountryName of Ombudsman organisationContact detailsPostal addressAdditional information
UKOffice of the Telecommunications Ombudsman (Otelo)0845 0501614

enquiries@otelo.org.uk
www.otelo.org.uk
Wilderspool Park
Warrington
WA4 6HL
Otelo is a third party arbitrator and they will take evidence from both you and Colt to make an independent decision based on the merits of the case.

Otelo will only handle disputes for businesses with ten employees or fewer who spend less than £5000 p.a
AustriaRundfunk und Telekom Regulierungs-GmbH („RTR“)0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
www.rtr.at
Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien
A deadline may be set for the RTR to act. This will need to be met if your enquiry is to be processed. When you receive our response, please verify the existence of any such deadlines immediately.
BelgiumOmbudsdienst voor Telecommunicatie / Service de médiation pour les télécommunications+ 32 22230909
+32 22230606

klachten@ombudsman telecom.be
plaintes@mediateur telecom.be
www.ombudsman telecom.be
Barricadenplein 1
1000 Brussel
N/A
DenmarkTeleankenævnet+45 33186900

Teleanke@teleanke.dk
www.teleanke.dk
Teleankenævnet
Nørre Voldgade 48, st.
1358 København K
The Danish complaints body "Teleankenævnet" handles certain disputes between end consumers and providers of certain tele¬communications services. Find out more about Teleankenævnet's authority and other requirements governing the filing of complaints at www.teleanke.dk.
FranceN/AN/AN/AN/A
GermanyConciliation Board of the Federal Network Agency for Electricity, Gas, Telecommunications+49 228140

info@bnetza.de
www.bundesnetzagentur.de
Ref. 216
Schlichtungsstelle
Postfach 80 01
53105 Bonn
N/A
IrelandCommission for Communications Regulation (ComReg)+353 1 8049600

info@comreg.ie or
consumerline@comreg.ie
www.comreg.ie
Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
N/A
ItalyComitato Regionale per le Comunicazioni (Co.Re.Com.)A list of Co.Re.Com. is available at www.corecomitalia.itA list of Co.Re.Com. is available at www.corecomitalia.itThere is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. in the region where he is resident or where his offices are located.
NetherlandsACM (Authority for Consumers and Markets)+31 70 7222 000
www.acm.nl
PO Box 16326
2500 BH Den Haag
N/A
PortugalANACOM – Autoridade Nacional de Telecomunicações800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

info@anacom.pt
www.anacom.pt
Av. José Malhoa, n.º 12,
1099-017 Lisboa
N/A
SpainSETSI901336699

www.usuariosteleco.es
Gobierno de España.
Ministerio de Industria Turismo y Comercio

P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España .
N/A
SwedenN/AN/AN/AN/A
SwitzerlandFederal Communications Commission (ComCom)+ 41 313235290

comcom@comcom.admin.ch www.comcom.admin.ch
Marktgasse 9
CH-3003 Bern
N/A


Autorità di Regolamentazione


Laddove, dopo aver seguito l’iter sopra indicato, il reclamo da voi sollevato non abbia avuto esito soddisfacente, potete presentare un’istanza di reclamo che verrà valutata dall’autorità preposta alla regolamentazione del settore nel paese di residenza:

CountryName of regulatory bodyContact detailsPostal addressAdditional information
UKOffice of Communications (Ofcom)020 7981 3040 or
0300 123 333

contact@ofcom.org.uk
www.ofcom.org.uk
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London SE1 9HA
Ofcom cannot alter an Otelo decision, nor can Ofcom ask for the decision to be reviewed
AustriaRundfunk und Telekom Regulierungs-GmbH („RTR“)0810 511811
(EUR 0.07267/minute)

Monday to Friday, 8am - 5pm
Webformular unter: www.rtr.at
Rundfunk und Telekom Regulierungs-GmbH
Schlichtungsstelle
Mariahilfer Straße 77-79
1060 Wien
Für die Zuständigkeit der RTR können Fristen vorgesehen sein, die Sie einhalten müssen, da sonst Ihre Anfrage nicht bearbeitet wird: informieren Sie sich bitte sofort nach Erhalt unserer Erledigung über das Bestehen derartiger Fristen.
BelgiumBIPT / IBPT

Belgisch Instituut voor Postdiensten en Telecommunicatie

Institut belge des services postaux et des télécommunications
+32 (0) 2 226 88 88

info@bipt.be
www.ombudsman telecom.be
BIPT - Ellipse Building - Gebouw C - Koning Albert II-laan 35 - 1030 BrusselN/A
DenmarkN/AN/AN/AThe Danish complaints body “Teleankenævnet” will forward complaints to other Danish complaints bodies as appropriate. If no relevant complaints body exists the customer can opt to take legal action through the competent courts.
FranceAutorité de régulation des communications électroniques et des postes (ARCEP)+33 140477000

courrier@arcep.fr
www.arcep.fr
Autorité de régulation des communications électroniques et des postes
7, Square Max Hymans
75730 PARIS Cedex 15
N/A
GermanyBundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen+49 228140

info@bnetza.de
www.bundesnetzagentur.de
Tulpenfeld 4
53113 Bonn
N/A
IrelandCommission for Communications Regulation (ComReg)+353 1 8049600

info@comreg.ie or
consumerline@comreg.ie
www.comreg.ie
Block DEF
Abbey Court
Irish Life Centre
Lower Abbey Street
Dublin 1
N/A
ItalyAutorità per le Garanzie nelle Comunicazioni (Agcom)+39 081 7507111 or +39 06 69644111

info@agcom.it
www.agcom.it
Centro Direzionale, Isola B5
Torre Francesco
80143 Naples
Prior to engaging Agcom the customer must contact the competent Co.Re.Com. and go through with their mediation procedure.
NetherlandsOPTA (Onafhankelijke Post en Telecommunicatie Autoriteit)+31 70 315 35 00

Please refer to www.opta.nl to fill in online form
Zurichtoren
Muzenstraat 41
2511 WB Den Haag
N/A
PortugalANACOM – Autoridade Nacional de Telecomunicações800206665

(De Segunda a Sexta-feira: das 9h00 às 16h00)

info@anacom.pt
www.anacom.pt
Av. José Malhoa, n.º 12,
1099-017 Lisboa
N/A
SpainN/AN/AN/AThe Spanish regulator SETSI only deals with operators and not with customer complaints.
SwedenPost- och telestyrelsen (PTS)+46 8 678 55 00

pts@pts.se
www.pts.se
Box 5398
102 49 Stockholm
N/A
SwitzerlandEidgenössische Kommunikationskommission (ComCom)+ 41 313235290

comcom@comcom.admin.ch www.comcom.admin.ch
Marktgasse 9
CH-3003 Bern
N/A

 

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