With service management you have the confidence of knowing that someone always has your best interests at heart.
It is an enhanced offering delivered by a Colt service manager who ensures your new technology is working well and everything is in accordance with service level agreements. But this is not just about routine maintenance. It is a proactive commitment by us to go that little bit further.
You will appreciate the value of direct access to a designated service expert all day every day. This single point of contact is there to resolve issues swiftly and to ensure the service is being delivered to expectations. You have access to the right level of expertise. Someone to ensure the service is always on track and that you enjoy the highest levels of satisfaction.
Your service manager will gauge how your business develops in the long run - and how our service will flex with it. In short his aim is never to take his eye off the ball.
We’re confident that with this level of support you’ll be able to mitigate the effects of downtime, increase your productivity and enhance profitability. You may even be able to reallocate resources as efficiency improves.
Our service managers are integral to a multi-tiered support service which includes, service desk, service manager and specific customer reporting. Each provides different levels of management skills so that you get the support best suited to your business.
It’s a case of putting the customer first, every time.