Our Customers

Customers are at the heart of everything we do

We place customers at the heart of everything we do. Customer satisfaction is a key driver for our business; we believe that delivering what our customers want is the best way to grow our company. Customers talk to each other and businesses grow more when satisfied customers trust you enough to create an ongoing partnership.

We aim to build these partnerships through the way we deal with customers and by living our values every day. With a philosophy built around focus and simplicity, we have established a clear strategy that puts customers at the centre of all our activities.

Our Approach

Markets: We aim to be where our customers need us- major cities/information hubs in Europe and Asia. We focus our asset investment in these locations so our customers have access to the facilities they need to become better at what they do. We are both local and international and serve small or medium-sized, domestic and multinational companies.

Customer Experience:  Trust and satisfaction comes from the overall experience a customer receives, from initial contact right up to after sales service. We work hard to get it right every step of the way. We do this by  making sure we understand our customers and how they are different. We assess their needs and provide simple automated services or complex integrated solutions, whatever they need to become better at what they do. This understanding and flexibility helps us deliver the service levels that matter to our customers.

Assets:  Our assets help our customers become better at what they do. Our core networks and data centre assets are aligned to our key customer groups and help us build the kind of propositions that solve customer problems and help them drive growth in their business.  Our people are our greatest asset, we place the right people in the right locations and give them tools they need to deliver the right experience for our customers.

Case Studies

Euro CCP

Colt connects Europe’s largest pan-European cash equities clearing house European Central Counterparty Limited and the European Multilateral Clearing Facility (EMCF) combined in 2014 to form Europe’s largest pan-European clearing house European Central Counterparty N.V. (EuroCCP). Processing more than six million trade sides each day and clearing stocks traded on 16 stock exchanges, multilateral trading facilities…

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Colt solution improves call handling efficiency and cuts telephony costs at trivago Trivago, the online hotel search and comparison service, was looking for a solution that could allow hotels, hotel booking websites and trivago employees to make calls to its headquarters in Germany at local rates. The goal was to remove the problem of international…

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Unirisc plan for future growth with IaaS solution from Colt Unirisc is a leading provider of insurance and HR services who, in partnership with other companies, deliver salary management, retirement planning, employee insurance and related services. Unirisc required a scalable infrastructure to support plans for growth and expansion and was seeking a partner who could…

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A smooth transition to digital content for one of the world’s largest public film festivals The Berlin International Film Festival (aka Berlinale) is one of the world’s largest public film festivals with over 300,000 paying festival-goers. Berlinale required Video Transport and Connectivity services to ensure a smooth transition from storing films on physical media over…

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Shurgard chooses Colt solutions and reduces OPEX costs by 40% Shurgard is the leading self-storage company in Europe, and is part of Public Storage, the largest storage solutions provider in the United States. The European operations span 189 storage locations and they provide tailor-made storage solutions to their 100,000 business and private customers. Shurgard were…

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e-Bo Enterprises

Colt Data Centre Services provides crucial Colocation services to support e-BO Enterprises expansion plans e-BO Enterprises develops content distribution platforms and delivers infrastructure and security services across Europe using the cloud model. Headquartered in Belgium, they are a growing business in a growth market. To help manage its growth, e-BO Enterprises required migration of its…

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Colt partnership helps Quendra expand their European operations Quendra, a telecom consulting company operating in Europe, deliver telecommunications expertise to large and small companies across a range industries. Colt offer Quendra the opportunity to expand their portfolio of available services and service a broader range of target customers who depend heavily on reliable infrastructure. Initially…

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Zenhound find Colt to be the ideal partner for their customer base. Zenhound are a small, integrated communication supplier who is also an official UK agent partner with Colt. Zenhound provide their customers with Voice, Data and Managed Services via Colt’s extensive product and services portfolio. Zenhound chose to partner with Colt largely because they…

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