Drive satisfaction, boost profitability

UCC | Your Challenges | Our Solutions | Your benefits | Why Colt 

Business communications | Messaging | Collaboration | Business mobility | Contact centres | Finance sector 

Our finance solutions give you a competitive advantage – enabling you to deliver outstanding customer service amid fast-changing market conditions. 

For traders and brokers, we provide a dedicated and secure Trader Voice network. This puts you in instant communication with counterparties in the buy-side, sell side and at trading venues all over the world. Cost savings are immediate as you move to an IP-based platform, while our service-level agreements (SLAs) guarantee resilience.

For banking and insurance companies, we extend mobility and collaboration tools out to branch offices and remotely-based workers. Your employees become more responsive and productive, working better together, no matter where they are based.

For all our finance customers, we consolidate disparate technologies and reduce their management costs, while enabling stronger business continuity, security and compliance.

Our solutions for traders and brokers will give you:

• immediate cost savings with an IP-based platform replacing hundreds or thousands of TDM leased lines (phased migration available)
• a dedicated Trader Voice network for smoother transactions
• dedicated MPLS VPN with Qos for establishing IP Private Wires
• guaranteed channel availability, able to handle multiple incoming calls simultaneously
• flexible working with full free-seating as well as remote technology, so users can trade on the move
• the ability to connect several trade floors and mobile users, creating a virtual trading environment
• presence information, conferencing and document sharing
• enhanced business continuity and a highly-robust architecture, offering fast fail-over time between redundant data centres.

Our solutions for retail banking will give you:

• consistent, flexible and effective customer service
• on-demand collaboration among your employees, anywhere and at any time
• communications streamlined with business applications and processes
• ability to sell more products and services
• increased branch office profitability
• reduced costs, greater flexibility and stronger accountability.

All our finance solutions will give you:

• an integrated and converged voice and data infrastructure that’s easy to deploy in new locations
• reduced operational footprint and management costs
• stronger business continuity, security and compliance, including voice recording
• deployment with minimise risk
• solutions can be hosted or managed at one of Colt’s state-of-the-art European data centres or at a customer’s premises.

Customer expectations are increasing
Financial services organisations face intense competition in fast-changing marketplaces. Customer satisfaction is central to their success. And being seen as a trusted ‘adviser’ is crucial in retaining business and increasing sales. However, this goal is undermined if customers encounter delays or inconsistent data when they want to interact across multiple communication channels.

Strengthen your reputation
With Colt, you can deliver consistent and effective customer service, develop and maintain advisory relationships with your clients and respond quickly to rapid changes in the market. With our help, all your employees – office-based and those working remotely - can communicate efficiently. They can provide all the services and answers that your customers require.

Streamline communications
Our solutions give you a complete platform that unifies communications and collaboration with your business applications and processes. This streamlines how employees reach each other and communicate with customers.

Solution features can include:

• optimisation of business and communication processes.
• ‘one number’ for everyone, across locations and devices
• audio/web conferencing with document sharing
• simplified training delivery channel for employees at every level
• consolidation of disparate technologies and cost reductions through a centralised management without redundant PBXs at each site..

Discover Why Colt can give you an edge in the marketplace.