COLT strengthens relationship with Avaya to improve voice services for large businesses


COLT, a leading European provider of business communications, has strengthened its partnership with Avaya enabling it to deliver an enhanced IP Voice Solution to customers. Now certified as an Avaya Service Delivery Partner, COLT will provide large businesses across Europe with an improved IP Voice solution package that will allow customers to outsource the management of IP telephony and Unified Communications and have access to an improved customer services from COLT.

COLT has ramped up its IP Voice Solution by combining the provision of VoIP services with an IP Centre of Excellence. The dedicated Centre of Excellence, which uses Avaya-certified engineers, offers COLT customers a single point of contact to manage and troubleshoot issues concerned with the wide area network, PSTN connectivity or Unified Communications solutions. The COLT IP Voice Solution also offers customers a single point of contact for all their IP telephony and unified communications needs, end-to-fault management, comprehensive maintenance services and a range of management capabilities.

With corporate interest in VoIP services increasing, IDC predicts that the number of VoIP connections will more than triple between 2008-2013 [1] and COLT’s IP Voice Solutions meets the needs of around 80 percent of corporate users [2]. Detlef Spang, Managing Director, Major Enterprise, COLT, said, “IP telephony sits at the heart of a customer’s Unified Communications journey and COLT aims to support each stage of this transition. The strengthening of our IP Voice solution portfolio forms part of our strategy to deliver VoIP services as a complete networking solution across Europe fully supporting installation and management of the services being delivered. With peace of mind that the network and communications infrastructure is being maintained by COLT, customers can focus on more business-critical issues and increase productivity.”

“By becoming a certified Avaya Service Delivery Partner, we now have extensive experience within COLT to design and implement an end-to-end VoIP solution and a wider Unified Communications solution,” Spang added.

COLT IP Voice Solution demonstrates COLT’s commitment to providing customers with a competitive portfolio of services. By exploiting the expertise of COLT and Avaya, customers using IP Voice Solutions can expect to receive:

• A pan-European solution covering all elements from the desktop to PSTN – with highly competitive pricing
• Single Point of Contact supported by a clear, simple service level agreement (SLA)
• Complete COLT managed outsource solution for business telephony
• Improved customer experience – simple service requests will be completed within on working day
• COLT teams backed by a network of Avaya-certified Local Business Partners to provide best in class installation and on-site maintenance

[1] IDC: Western European Business VoIP Services Market, 2008-2013, May 2009.
[2] IDC: Western European Business VoIP Services Market, 2008-2013, May 2009: Corporate users excludes ‘Voice Over Broadband’ connections

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