Frankfurt, 31. Juli 2014
Dank einer SIP-Trunking-Lösung von Colt können Hotels, Hotelbuchungswebsites und die trivago Mitarbeiter aus sechs europäischen Ländern zum Ortstarif mit der Zentrale der Online-Hotelsuche in Düsseldorf telefonieren. Umgekehrt erreicht auch trivago seine Kontakte bei den entsprechenden Online-Buchungsseiten in Europa ebenfalls zum Ortstarif. Mit dieser Lösung konnte der schnell wachsende Hotelpreisvergleich trivago seine Telefonkosten erheblich senken und gleichzeitig die Zufriedenheit bei allen Beteiligten erhöhen.
trivago offers leisure and business travelers a comprehensive price comparison for over 700,000 hotels and over 150 booking sites around the world to ensure they find the best price on the web. The company works closely with online booking sites and hotels. The aim was to make contact with the head office in Düsseldorf as easy as possible for the contact persons. The fact that they should dial an international number for this was a hindrance in two ways: through the associated costs and the uncertainty as to whether the service employee at the head office could help them in their language.
Colt’s SIP trunking solution, Colt VoIP Access, addresses both challenges: A national number is now available for each of the six countries France, Great Britain, Ireland, Italy, Portugal and Spain. The calls are routed directly to the headquarters in Düsseldorf via the Colt network, where the internal telephone system ensures that the caller is always connected to a responsible native speaker. And all of this at the respective domestic tariff of the caller. This reduces the costs of their business relationship with trivago for the callers. In addition, the solution significantly reduces trivago’s internal telephone costs and the maintenance requirements for telephony.
Colt switched an IP-VPN feed to Düsseldorf within eight weeks and installed SIP trunks in all countries.
“For us as a customer, setting up the new telephony solution was completely problem-free,” says Florian Schürfeld, IT manager at trivago. “Colt switched the phone numbers and gave us the access data. We then entered this data in our PBX system and defined the usual dialing rules and assignments to the internal telephones. So we have everything under control and with Colt only one contact person for technical questions or possible extensions for all relevant countries. That makes our life a lot easier. “
Colt’s solution complies with the respective national regulations of the countries. Since Colt is the sole provider for all telephone services, the technical management can easily be handled from Düsseldorf. This is another major advantage for trivago, because the company only receives one phone bill for all connections, which is also much lower than before the SIP trunks were installed.
So far, the telephony solution for trivago has been working in selected European countries. But just as trivago continues to grow, Colt is also gradually expanding its range of international SIP trunking.
“Trivago has been a Colt Technology Services customer since 2005 and is supported in terms of telephony and data networks by Colt partner Teleto from Düsseldorf. During the past nine years, trivago has grown from a start-up to an international company. Colt and Teleto have supported this rapid growth and have repeatedly found suitable solutions to meet the need for greater bandwidth and better performance, ”says Falk Weinreich, Executive Vice President of Colt Technology Services.
Colt is the Information Delivery Platform and ensures the delivery, processing, storage and distribution of business-critical data for its customers. Colt is a leading provider of integrated network, data center, voice and IT services for large and medium-sized companies as well as for wholesale customers worldwide. The company is active in 22 European countries and operates a 46,000 km European and transatlantic network. Colt has metropolitan area networks in 42 major European cities with direct fiber links to 19,800 buildings and 20 carrier-neutral Colt data centers.
In addition to direct sales, Colt has four indirect marketing channels: agent, franchise, distribution and wholesale (including carrier, service provider, VAR and voice reseller).
Colt is listed on the London Stock Exchange (COLT).
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