Andrew is solutions director responsible for Colt's IT managed services portfolio. Prior to Colt, Andrew held senior product management roles at Detica and Cable & Wireless bringing a wealth of experience in developing and launching enterprise managed services. Andrew has also been a non-Executive Director of the Family Online Safety Institute and a funding council member of the Internet Watch Foundation.
11 Oct 2012
Why does the IT industry assume that ‘self-service’ is always the way to go? When we speak to our clients, it’s frequently not what they want — at least, not if self-service means self-provisioning.