Data Privacy Information

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Data Privacy Statement

Why and with whom we share your personal data

In which cases your personal data may be transferred abroad

How we protect the security and confidentiality of your personal data

The choices and rights available to you regarding the use of your personal data

How you can contact us about our privacy practices and to exercise your rights

*The Privacy Policy was last reviewed and updated on 10/06/2020 and is effective as of that date.

Key points you need to know about how we collect and use your data

We collect and use your personal data to administer our relationship with you, including to respond to your enquiries or complaints, to provide our products and Services to you, to manage our Contracts with you, to inform you about our products and services, partners, promotions and events, to administer and improve our Websites and Services, to respond to requests from authorities, to comply with our contractual and legal obligations, and for other legitimate business purposes. Colt does not share, sell, rent or trade personal data with third parties for promotional purposes.

When you express an interest in obtaining additional information about the Services, or registering to use the Web sites or other Services, or registering for an event, you provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”) to contact you. In addition, when you purchase the Services or get registered for an event, Colt may also require you to provide the Company with means for financial qualification and billing information, such as billing name and address, and the number of employees within the organization that will be using the Services (“Billing Information”) which is not considered personal data.

We may ask you for information to enable us to provide a Service to you and we collect this information by telephone, written/digital correspondence or via the website.

Subject to your consent where required by law, we use cookies and other technologies to track the use of our websites and services. To learn about our use of cookies and your rights in that respect see below.

Subject to your consent where required by law, we may use your personal data to conduct marketing, promotional and informational activities and to perform business analytics, satisfaction surveys or market research and conduct direct marketing.

We may share your personal data with other entities of the Colt group of companies, with third party providers that we engage to process data on our behalf, when such sharing is required by law or other situations as permitted by law. In accordance with applicable law, you have the right to access personal data we hold about you, to rectify, delete or erase inaccurate data, to object, at any time and free of charge, to the processing of your personal data for direct marketing purposes, as well other rights under applicable law.

Your use of our Services and Websites, and the entering into our Contracts, constitute your consent to the processing and transfer of your personal data to India and to other Colt's entities which are located in other jurisdictions outside of the European Economic Area which may not provide the same level of data protection as your home country.

This privacy policy only applies to how to Colt deals with your personal data. It does not apply to any to any other company or to any other company´s websites even if you have accessed them through Colt. If you disclose your personal data to other companies your information will be dealt with according to their privacy practices.

Cookies Policy

This Cookie Policy applies to all websites offered by Colt Technology Services Group Limited and, where applicable, any of its EU-based affiliates (hereinafter "Colt", "we" or "us"), which refer to this Cookie Policy. As this Cookie Policy applies to all of our websites (unless otherwise expressly provided), they are collectively referred to as “Websites” throughout this Cookie Policy.

When you visit our Websites we may use cookies or similar technologies as described below. By clicking on "continue" or "I accept" on the cookie banner which is presented to you, you are agreeing to our use of cookies in accordance with this Cookie Policy and you acknowledge that we will  use the underlying personal data processing as we have set out here.

If you do not agree to our use of cookies in this way, you should  click "decline". You are also able to change your cookie choices by clicking on the relevant button. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our Websites.

How can you access, modify or delete your personal information?

As individuals, you have the right to access and to apply for the rectification of any personal data we hold about you. You also have the right to object, at anytime and for free, to the use of your personal data for direct marketing purposes, as well as to exercise other rights under applicable law. If you want to exercise these rights, please send a written and signed request to Colt via email at dpo@colt.net or use the "Contact us" page. Alternatively you can use the relevant address below:

Alessandro Galtieri
The Group Data Protection Officer
Colt Technology Services Group Limited,
20 Great Eastern Street,
London, UK,
EC2A 3EH,

A list of all cookies active on colt.net

Cookie Purpose
Google Analytics Google Analytics registers a unique ID that is used to generate statistical data on how the visitor uses the website. This is used additionally by Google Analytics to throttle request rate. Google collects anonymous statistics on a user's visits to the site, such as number of visits, average time spent on website and what pages have been viewed. Please note: IP Anonymysation is enabled on our Google Analytics platform, meaning that IP information automatically collected by Google is neither available, visible or actionable for anyone at Colt. For more information on how Google collects cookies, please visit https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage _ga 2 years Used to distinguish users Measurement
_gaid 2 years Used to distinguish users
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
_utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
_utmx 18 months Used to determine a user's inclusion in an experiment. Measurement & Page Optimisation
_utmxx 18 months Used to determine the expiry of experiments a user has been included in.
_gaexp Depends on the length of the experiment, but typically 90 days. Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
_opt_utmc 24 hours Stores the last utm_campaign query parameter.
New Relic New Relic Cookies are used for performance monitoring only, for example to track page load times. No personally identifyable information is collected in this process. For more information, visit https://docs.newrelic.com/docs/browser/new-relic-browser/getting-started/introduction-new-relic-browser nr-data.net 24 hours Monitoring website technical performance Performance
LinkedIn LinkedIn cookies are used to track visitors to colt.net that are also members of LinkedIn, and that have come to our site via referral from LinkedIn. This allows us to understand those that are interested in our products and services amd make additional offers and promotions to those users. BizoID, bcookie, bscookie, UserMatch, History, lang, lidc Your browsing session Collecting source data on users that visit colt.net via LinkedIn. This data is collected and stored by LinkedIn Demographic Information & Advertising
Facebook Facebook cookies are used to track visitors to colt.net that are also members of Facebook, and that have come to our site via referral from Facebook. This allows us to understand those that are interested in our products and services amd make additional offers and promotions to those users. fr Your browsing session Collecting source data on users that visit colt.net via Facebook. This data is collected and stored by Facebook.
HubSpot
Cookies collected by HubSpot are collected when browsing colt.net. When information is collected via a form submission, these details are built into an individual profile. HubSpot cookies are then used to know who has visited specific pages and downloaded specific content. Based off of your interactions on the site, and after you have entered your information into our site, some behaviour related information may be used to send you related email based content. You have the ability to be unsubscribed from these at any point should you wish to be. No personally identifyable information is collected about you by HubSpot, barring the information you give to us through our forms. Your cookie information will additionally be stored so that you do not have to fill out the same information again through forms. hubspotutk 13 months This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. Database Purposes
, _htsc 13 months The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). Measurement
, _hssc, 30 minutes of inactivity This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 
_hsscr, End of your browsing session Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
messagesUtk 13 months This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you chat with a visitor who later returns to your site in the same cookied browser, the messages tool will load their conversation history.
__hs_opt_out 13 months This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the choice to opt out of cookies. GDPR
__hs_do_not_track 13 months This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, as it still allows anonymized information to be sent to HubSpot.
hs_ab_test End of session This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before. Performance
id>_key Does not expire When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page.   
hs-messages-is-open 30 minutes This cookie is used to determine and save whether the chat widget is open for future visits. It resets to re-close the widget after 30 minutes of inactivity.
hs-messages-hide-welcome-message 1 day This cookie is used to prevent the welcome message from appearing again for one day after it is dismissed.
Cloudflare This cookie is used by the content network Cloudflare to identify trusted web traffic. _cfu_id End of browsing session Web Security Security
LogicHop Logic Hop uses a single cookie as a unique identifier for the browser. There is no personalisation data stored by the cookie. All Logic Hop data is fully anonymized and no personally identifiable data is ever stored by Logic Hop. While we do provide Geolocation based on visitors’ IP Addresses, location information is provided in real time and never stored. Additionally, the last octet of IPv4 addresses and the last 80 bits of IPv6 addresses are set to zero to anonymize all IP Addresses – This is the same technique Google uses. For more information visit: https://logichop.com/docs/data-storage-gdpr-settings/ logichop End of browsing session Web Personalisation User Experience
Jabmo Jabmo takes the IP used in your visit and attempts to match this address to known a public IP. This helps us understand which business you are visiting us from to help us better understand our content delivery and user experience on our website. No personally identifyable information is collected in this visit other than the information your browser stores. Azalead 1 year Registers a unique ID that is used to generate statistical data on how the visitor uses the website Web Performance
AzaleadSPOid.6aea 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website
AzaleadSPOses.6aea End of session Used to track page requests from the visitor during the session
_jabmo_perm 1 year Checks cookie permission and preferences

Individual Rights

For employees, former employees and candidates

Individual Privacy Rights for employees, former employees and candidates

A) Data Subject Rights
Should you wish to exercise your privacy rights, please select and download the relevant form below and once completed, send it to HRContactCentre@Colt.net together with a document that can identify you.

You can find more information about your Data Subject Rights here.

B) Data processing complaints
Should you wish to raise a complaint about your personal data, please download the form below and once completed, send it to HRContactCentre@Colt.net together with a document that can identify you.


For Customers

A) Data Subject Rights
Should you wish to exercise your privacy rights, please select and download the relevant form below and once completed, send it to CustomerServiceEnquiryteam@colt.net together with a document that can identify you.

Should you wish to exercise your privacy rights relating to ticketing and invoicing, please select the relevant form below and raise a ticket in Colt Online. You can track updates using your ticket reference in Colt Online.

B) Data processing complaints
Should you wish to raise a complaint about your personal data, please download the form below and once completed, send it to CustomerServiceEnquiryteam@colt.net together with a document that can identify you.


If you have any data privacy questions or queries on other topics, please contact gdpr@colt.net.

Our Privacy Goals & Global Privacy Policy

The purpose of data privacy and protection is to safeguard and protect, in the context of personal data processing, the public freedoms and fundamental rights of natural persons, especially their reputation and personal privacy. Its objective is to regulate personal data processing, irrespective of the format in which the data is processed, the rights of data subjects and the obligations of data processors and controllers.

Fundamental Principles

7.1.1 Colt must safeguard the security and integrity of personal data for which it is responsible. This includes personal data which it processes directly (Colt as a data controller), through the provision of services by third parties (as data processors to Colt) or as a provider of services (Colt as a data processor) to a third party.

7.1.2 In all cases, whether Colt acts as a data controller or processor, the personal data must be processed in compliance with the required legal and contractual obligations and guarantees.

7.1.3 The applicable data protection regulation directly affects the operations of Colt, as personal data is processed in its day-to-day activity. When processing this data, certain principles and measures must be fulfilled. These principles are as follows:

International Transfers

8.1 Colt has recently updated our Intra-Group Transfer Agreement to freely allow the transfer of personal data outside the EU to all Colt entities located outside the EU. In addition, Colt is in the process of implementing the Binding Corporate Rules. As of June 2019, Colt has had their Binding Corporate Rules application approved by the Spanish Data Protection Authority.