Porting Information

HomePorting Information

To help keep things consistent when your switching to our services, number portability is available for both retail and wholesale services. If you wish to keep your existing numbers when using our Voice, VoIP or IN Services, you must follow the instructions listed below to bring these numbers over to the Colt network.

On this page, you will find all the information you need to do this, alongside country-specific information and other helpful resources.

 

Recent Updates (07/09/2020):

For UK porting we have made the following updates:

  • Created a single CLoA template which covers both Geographic and Non-Geographic numbers (including all order types), to replace the previous templates
  • Updated the standard Non-Geographic Number Porting lead-time required for the submission of a porting order, which has been increased to 16 working days (previously 12 working days)

Resources

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Colt Porting Desk Contact Escalation Matrix
19.41 kB.xlsxDownload
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Porting Agreement Summary
395.39 kB.pptxDownload
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Porting Matrix
108.46 kB.xlsxDownload

Please find country-specific process slides, porting forms (e.g. LOAs) and guidance documents in the folders below:

13 Colt Countries

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Austria
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Belgium
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Denmark
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France
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Germany
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Ireland
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Italy
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Netherlands
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Portugal
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Spain
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Sweden
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Switzerland
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United Kingdom
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Global SIP Countries

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Czech Republic
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Finland
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Hong Kong
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Japan
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Luxembourg
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Norway
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Poland
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Romania
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Singapore
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Slovakia
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Global IN Countries

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Canada
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Czech Republic
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Finland
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Hong Kong
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Japan
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Luxembourg
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Norway
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Poland
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Romania
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USA
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