Contact Centre Solutions

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Customer service is critical to business but satisfaction levels fall when a customer experiences long call waiting times.

Spread out locations and outdated PBX systems often cause delays. But Colt’s contact centre solutions offer an easy way to integrate workforces and equipment. With Colt IVR services and virtual call centres, you can move to a state-of-the-art contact centre quickly — at a price you can afford.

Supported

Instantly expand your team expertise. Our IVR and virtual call centre services are supported by industry experts who work with you from set-up and beyond. You can’t afford to risk alienating customers and customer service costs can spiral too. Our experts will create a contact centre solution that minimises risk, and cost, to the business.

Scalable

We never charge for idle capacity. Simply pay as you grow with our flexible packages and monthly charges. You can easily add capacity during peaks and emergencies.
As business increasingly relies on greater mobility our IVR services are designed to work to a high level across both web and mobile.

Visibility

IVR reporting is a breeze with interactive call stats that detail real-time and consolidated statistics for every interaction that takes place with the call centre.

Flexible

Manage your customer support resources more efficiently by queuing calls on the network, then allocating dynamically to locations or agencies based on capacity or skill-set.

Learn more

Want to learn more about our cloud telephone systems (IN Services)?
Check out our handy guide to inbound numbers here.

Business Phone Numbers – Toll Free & International
Service Access Numbers make your business more accessible across diverse markets and workforce. With Colt, you can collect calls from 28 European countries.

Voice On Demand – Cloud Contact Centre Solutions
Take full control of your voice services with Colt Voice On Demand, enabling you to scale services up and down in real-time to meet business demands.

 

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Your guide to inbound numbers

Inbound Voice is a cloud-based telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing