John Baldwin

Businesses finding their voice to empower customers

02 Jul 2018

Businesses are seemingly finding their voices once again, with research showing that voice is likely to become the principal medium for dealing with the most complicated and potentially most business-critical customer interactions. …

Raising your voice: A whole world of commercial opportunity

12 Apr 2018

The trend of American companies going global is ramping up rapidly. A recent survey by Wells Fargo, noted that the majority of US-based companies believe that…

Five steps to prevent enterprise voice fraud

17 May 2017

Enterprise voice fraud is skyrocketing, with a year on year increase of 113% globally from 2016 to 2017, according to fraud analysis specialist Pindrop Labs…