John Baldwin

TDM-to-VoIP migration – the 3 vital steps

08 Jun 2016

In a recent report, the analyst house Gartner recommended strongly that enterprise networking leaders combine their WAN and fixed-voice trunk sourcing and plan to migrate to SIP trunks. Many customers we have spoken to are on-board with the imperative and…

Managing your incoming calls for business success

02 Jun 2016

The way a company manages incoming calls from its customers can be critical in building trust, loyalty and ultimately repeat business. Customers not only expect to have their call answered quickly, they want to be put through to someone with…

Nearshoring or offshoring – global VoIP matters

25 Apr 2016

Post financial crisis, there is a resurgence of interest in Central & Eastern Europe (CEE) by Western European businesses. With nearshoring you are offshoring close to home. Interest in CEE is stimulated not only by cost advantages relative to Western…

The customer journey into CEE

29 Oct 2015

Post financial crisis, there is a resurgence of demand in Central & Eastern Europe (CEE) by Western European businesses. The relocation of business processes – offshoring – has moved from the domain of the early innovators and is increasingly becoming…