Noah Roychowdhury

Colt’s NPS; an award-winning, industry-leading customer experience

April 28, 2022

Two very exciting pieces of news this week have highlighted that our hard work and passion for all things customer experience, engagement and retention is continuing to pay off.

Read More

Colt sets new record NPS in Asia

November 15, 2021

Colt has set a new record score for NPS in Asia for Q3 – jumping 5 points to 51. This…

Read More

Delivering a truly global experience; our record high NPS

July 15, 2021

As a company, we strive to be the most customer oriented business in our industry. Our Customer Service and Customer…

Read More

Customer experience; continuing to lead with our NPS

February 1, 2021

Last year we smashed records for our Net Promotor Score (NPS). Our strong performance continued throughout the year and we closed Q4 with a fantastic score of 69 in Europe and 35 in Asia.

Read More

Making Customer Experience Net Easy

May 21, 2020

Making our customers’ lives easy in this complex world is customer experience gold. This was echoed loud and clear through…

Read More

Colt hits record NPS score

April 16, 2020

At the end of 2019 we set a record for our Net Promotor Score (NPS), hitting 64 points in Europe…

Read More
Hipster-looking man with a Colt bag walking past a Connectivity mural

Colt smashes NPS target with an industry-leading score

January 21, 2020

Colt ended 2019 on a high with industry leading Net Promoter Scores (NPS) of 64 points in Europe – a record for the business – and 26 in Asia.

Read More

Colt goes above and beyond in customer experience to hit latest NPS score

July 25, 2019

This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.

Read More

Machine learning: Ensuring the customer is always right

July 17, 2019

Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…

Read More
Colt-Manhole (1)

Noah Roychowdhury

Global Head of Customer Intelligence

Noah Roychowdhury is the Head of Customer Intelligence at Colt.