Two very exciting pieces of news this week have highlighted that our hard work and passion for all things customer experience, engagement and retention is continuing to pay off.Read More
As a company, we strive to be the most customer oriented business in our industry. Our Customer Service and Customer…Read More
Last year we smashed records for our Net Promotor Score (NPS). Our strong performance continued throughout the year and we closed Q4 with a fantastic score of 69 in Europe and 35 in Asia.Read More
Colt ended 2019 on a high with industry leading Net Promoter Scores (NPS) of 64 points in Europe – a record for the business – and 26 in Asia.Read More
This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.Read More
Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…Read More
Global Head of Customer Intelligence
Noah Roychowdhury is the Head of Customer Intelligence at Colt.