Posts by Noah Roychowdhury
Colt goes above and beyond in customer experience to hit latest NPS score
This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.
Read MoreMachine learning: Ensuring the customer is always right
Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. At Colt we’re starting to tap into machine learning to get us closer to our customers. The bespoke machine learning approach Colt have developed enables analysis of large…
Read More