Noah Roychowdhury
Colt’s NPS; an award-winning, industry-leading customer experience
Two very exciting pieces of news this week have highlighted that our hard work and passion for all things customer experience, engagement and retention is continuing to pay off.
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Colt sets new record NPS in Asia
Colt has set a new record score for NPS in Asia for Q3 – jumping 5 points to 51. This…
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Delivering a truly global experience; our record high NPS
As a company, we strive to be the most customer oriented business in our industry. Our Customer Service and Customer…
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Customer experience; continuing to lead with our NPS
Last year we smashed records for our Net Promotor Score (NPS). Our strong performance continued throughout the year and we closed Q4 with a fantastic score of 69 in Europe and 35 in Asia.
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Making Customer Experience Net Easy
Making our customers’ lives easy in this complex world is customer experience gold. This was echoed loud and clear through…
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Colt hits record NPS score
At the end of 2019 we set a record for our Net Promotor Score (NPS), hitting 64 points in Europe…
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Colt smashes NPS target with an industry-leading score
Colt ended 2019 on a high with industry leading Net Promoter Scores (NPS) of 64 points in Europe – a record for the business – and 26 in Asia.
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Colt goes above and beyond in customer experience to hit latest NPS score
This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.
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Machine learning: Ensuring the customer is always right
Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…
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Noah Roychowdhury
Global Head of Customer Intelligence
Noah Roychowdhury is the Head of Customer Intelligence at Colt.
