Noah Roychowdhury

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Making Customer Experience Net Easy

May 21, 2020

Making our customers’ lives easy in this complex world is customer experience gold. This was echoed loud and clear through…

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Colt hits record NPS score

April 16, 2020

At the end of 2019 we set a record for our Net Promotor Score (NPS), hitting 64 points in Europe…

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Colt smashes NPS target with an industry-leading score

January 21, 2020

Colt ended 2019 on a high with industry leading Net Promoter Scores (NPS) of 64 points in Europe – a record for the business – and 26 in Asia.

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Colt goes above and beyond in customer experience to hit latest NPS score

July 25, 2019

This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.

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Machine learning: Ensuring the customer is always right

July 17, 2019

Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…

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Noah Roychowdhury

Global Head of Customer Intelligence

Noah Roychowdhury is the Head of Customer Intelligence at Colt.