Peter Richmond

Colt remains Best in Class Telco for customer satisfaction  

06 Nov 2017

Colt closed out its Q3 2017 Relationship NPS (Net Promoter Score) at a record 41, maintaining it’s position as the Best in Class Telco in the EU…

Service matters: The link between NPS and revenue

21 Oct 2016

Service Matters. So Colt looked at what drives different aspects of NPS and then broke NPS down into its constituent parts and built a programme of work to determine which levers it needed to pull to make a difference to each of those components. …