Tim Cook

New research shows how careful technology integration can deliver an improved advisor experience for the call centre

October 28, 2021

What does a good experience look like for those on the front line of customer service? In the last 18…

Read More

Lessons from delivering voice communications in a pandemic

December 17, 2020

As we approach the end of a tumultuous year, it’s clear that working from home is here to stay. While…

Read More

The significant growth of global voice traffic today – and how we’re supporting it

April 7, 2020

Tim Cook, Director, Modern Workplace and Voice Specialists, discusses the impact of Coronavirus on global voice traffic today.

Read More

How to cope with the growing requirement to enable working from home

March 10, 2020

Enabling flexible working brings benefits to employees and employers. As an employer, you can expect your productivity and collaboration to…

Read More

Tim Cook