Tim Cook
New research shows how careful technology integration can deliver an improved advisor experience for the call centre
What does a good experience look like for those on the front line of customer service? In the last 18…
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Lessons from delivering voice communications in a pandemic
As we approach the end of a tumultuous year, it’s clear that working from home is here to stay. While…
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The significant growth of global voice traffic today – and how we’re supporting it
Tim Cook, Director, Modern Workplace and Voice Specialists, discusses the impact of Coronavirus on global voice traffic today.
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How to cope with the growing requirement to enable working from home
Enabling flexible working brings benefits to employees and employers. As an employer, you can expect your productivity and collaboration to…
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