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Fnac Spain reduces the IT department’s installation and delivery times for new stores, with support from Colt’s Virtual Private Network (VPN) services

Established in 1954 in France, Fnac is an example of a partnership between commerce, culture and technology and it is the leading distribution brand for technical and cultural products in Europe. In 2016 Fnac became part of Fnac Darty, a group with a network of 664 establishments in nine countries (France, Spain, Portugal, Switzerland, Belgium, the Netherlands, Morocco, Qatar and Côte d’Ivoire). With a turnover of €7.4 billion, the company has 26,000 employees worldwide.

Fnac’s network and communications are vital and Colt is Fnac’s leading supplier in Spain. The company’s Virtual Private Network (VPN) is run by Colt and in the service area, Fnac makes use of Colt’s hosting, back-up and active network element management services. It also has hosting services in Madrid and Barcelona that provide a DRP (Disaster Recovery Plan) for some of the company’s critical services.

Fnac chose Colt in 2001. Back then, and compared to other suppliers, Colt offered better value for money (moving from Frame Relay to MPLS); the choice of connecting its centres via a redundant ring; the option of using its Internet Solutions Centres as buildings for hosting the data centre; and finally, the possibility of opening a new store anywhere in the country with the guarantee that any communications issues would be resolved.

Fnac’s plans for the future include deploying an ambitious growth plan that includes the opening of around five stores per year to reach a total of 45/50 establishments and the inclusion of new store formats and new products. “We hope Colt is part of this,” says Francisco Díez.

In all the time we have been working together, we have had no significant issues. Colt has always provided an answer to our needs, whether by adapting its services to our situation or by finding alternatives that have resolved any challengesFrancisco Díez, IT Director at Fnac

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