Interflora Iberia improves quality of service and order management by relying on Colt solutions – smart network, contact centre solution and virtual switchboard with dedicated web access
Operating in Spain since 1951, Interflora is the country’s leading company in the flower and plant ordering business. As one of the biggest divisions in Fleurop Inc.’s global network, based in Switzerland, they are operational in 150 countries via a network of 50,000 partner florists worldwide, of which more than 1,700 are Spanish.
Interflora needed an incident-free, secure and high performance communications network. To ensure this, they chose Colt to provide a Dedicated Cloud Access (DCA) line. The service gives Interflora the security it needs to protect both its own data and that of its customers, critical for a company with a business that mainly takes place online. It guarantees that all the data collected is protected and seamlessly flows to the cloud.
In addition to the DCA line, Colt provided Interflora with 902 and 91 numbers for orders, customer services, affiliate services (Colt INteractive) and a Virtual Switchboard (Cloud UC).
With the Colt INteractiv and Cloud UC solutions, we have improved our efficiency by converging communications, guaranteeing the same user experience on different devices and in different locations, and facilitating an increase in sales through effective communication with customers.Gustavo Fernández-Baillo, Director of Information Systems at Interflora Iberia
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