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Is end-to-end CRM the answer to all telecom industry problems?

Fierce competition between rival communications service providers (CSP) for the loyalty of often-fickle customers has made customer relations and retention a huge issue for operators. According to a recent global study by Experian among telecoms executives, end-to-end customer relationship management (CRM) is the most significant business challenge in 2014 for 37% of the executives surveyed.

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Data networking becomes more cloud-like

Although there has been significant hype surrounding network functions virtualisation (NFV) and software defined networking (SDN), it is clear that there is real substance to the technologies. As these, along with other new approaches, are rolled out there will be impacts on the operator-to-operator market. However, they are the enablers of transformation not the reasons…

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Helping MNOs tackle the OTT problem

We’ve seen a lot of speculation in the media on Facebook’s acquisition of WhatsApp for a historic $19 billion. Many have wondered what the drivers for the deal are, pointing at Facebook’s attempts to stay relevant as younger generations abandon the social network and flock to services such as WhatsApp and SnapChat. Only a few…

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