COLT CIO survey: cost reduction driving shift to managed services and virtualisation

According to COLT’s latest survey of CIOs at large UK enterprises, reducing costs is overwhelmingly the key business priority for IT, closely followed by business transformation. These priorities are driving greater demand for managed services, with 63 per cent of survey respondents planning to use more third party managed services in the next year and a further 26 per cent looking to invest more in managed services in the longer term.

When asked what IT issues are top of mind, 78 per cent of the CIOs selected cost reduction as a top IT priority, with 52 per cent choosing business transformation and 43 per cent infrastructure flexibility. Interestingly, security was shown to be less of a current concern for the CIOs who responded, with only 35 per cent stating that it is a top priority.

Virtualisation was found to be critical for CIOs looking to achieve cost savings: 82 per cent said virtualisation technologies will be either ‘important’ or ‘very important’ for their business within the next 12 months. Only 13 per cent said that they have no current plans at all to implement either server or storage virtualisation.

The survey also confirmed that enterprise cloud computing solutions are growing in importance for IT decision-makers with 27 per cent stating that they were planning to introduce them in the future. Enterprise cloud computing solutions are defined as those that combine a dedicated, virtualised and shared IT infrastructure with network connectivity to deliver the high quality and consistent user experience that enterprises demand.

Maggy McClelland, Managing Director, COLT Managed Services commented, “Our survey shows that an overwhelming majority of CIOs are planning to increase their use of third party managed IT services, with a significant number also looking at cloud computing. With most businesses feeling the effects of the global recession, it is clear that they are increasingly looking for different models for IT that are far more efficient and flexible than the traditional ‘build and manage’ approach. It is more important than ever to provide robust managed services that offer the performance levels, cost structures, security and control that enterprises demand.”

Brian Gammage, Vice President and Research Fellow at Gartner added, "For enterprises, it is time to re-evaluate approaches to IT assets. Many assumptions regarding ownership and how to build IT capabilities are now no longer valid. For most organisations, the shift from buying and building IT to accessing IT as a service is not new. However, the trend is set to accelerate — in part, because the range of viable service options is extending, which is highlighted by the interest in virtualisation and cloud computing."

A group of CIOs were polled at COLT’s latest customer event held in London in May 2009.

About COLT

COLT is a leading European provider of business communications. COLT specialises in providing data, voice and managed services to major businesses, SMEs and wholesale customers. COLT operates a 13-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fibre connections into 15,000 buildings and 18 COLT data centres. COLT Telecom Group S.A. is listed on the London Stock Exchange (COLT). Information about COLT and its services can be found at

For more information, please contact:

Henny Valder
Tel: + 44 (0) 20 7947 1610
Email: [email protected]

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