Today we have launched our European CIO Cloud Research 2011. In its third year, the research provides Colt with a great opportunity to test opinions surrounding cloud strategy of organisations across Europe. We feel the research is unique as it focuses on organisations that currently use or are evaluating cloud computing. This means the sentiment expressed in the research is from people really engaged in ‘the cloud’.
Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents ...Continue Reading →