Faxonline offers its 10,000+ customers virtual fax machines with local area codes. The Austrian company’s success was made possible by Colt Voice Line.
You used to hear ringing and whistling in many offices. The electronic sounds were produced by fax machines communicating with each other. They were everywhere, printing contracts, invoices or offers. Today, these sounds have almost disappeared, but fax machines still exist. They just evolved. Today, Fax2Mail and Mail2Fax solutions enable enterprises to receive and send faxes via computers. Austrian company Faxonline is focusing exclusively on this market.
Michael Mayer had been working in IT for several years before he turned entrepreneur. His big idea came to him when he had to go to the post office to send a fax. He set to work and in 2002, he founded Faxonline in Vienna.
AAA and Colt won Mayer over with Colt Voice Line. Colt Voice Line provides a direct, dedicated phone link from the customer’s PBX to Colt’s network. Customers can use this link to make and receive voice and data calls. The service is available in countries across Europe, with a choice of connectivity options and a broad range of features. Customers using Colt Voice Line from more than one European country immediately benefit from efficiencies due to competitive pricing and reduced administration effort.
Faxonline now has over 10,000 active customers, who are supported by six employees. Some of these customers are also resellers, such as mobile communications companies. They can’t transmit faxes via their own networks, so they use Colt’s services provided by Faxonline. “The technology works flawlessly,” says Mayer. “We have no technical problems to deal with, so we can focus exclusively on account management and on growing our business.”
Thanks to the worldwide expansion of Colt Voice Line, our market grew overnight. We now have more customers abroad than in Austria.Michael Mayer, CEO, Faxonline
Businesses are seemingly finding their voices once again, with research showing that voice is likely to become the principal medium for dealing with the most complicated and potentially most business-critical customer interactions. …