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The customer experience gap and how service providers fair

What do businesses want from service providers? It’s a question we’re continually trying to answer because we aim to not simply meet, but exceed our customer’s expectations. So, how do customer’s judge themselves and their businesses from a customer experience perspective, and does that match how they judge their service providers? Earlier this year we…

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Colt wins at the Network Transformation Awards

Last week, Colt walked away from the Network Transformation Awards Gala Dinner with both awards it was nominated for; Operator Award – SD WAN Service Excellence and in collaboration with AT&T, Innovation— New Service Innovation. The judges noted of Colt’s wins that is was recognised as an early adopter and an innovator of SDN and…

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Welkin & Meraki

Walk through the door of any Welkin & Meraki serviced office building and it feels like you’ve stepped inside a five-star hotel. A welcoming, beautifully designed interior. Delicious coffee and appetising food. Furniture and lighting that create a warm, comfortable atmosphere. “Everything’s designed to help people feel inspired and energised to do their best work,”…

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Smart tools, same old thinking: why customer experience needs a new approach

In the domain of customer experience, digital reigns supreme.  There is not minute that goes by without another start up slipping into my inbox with their integrated software as a service whatever, or conference organiser purring about my opportunity to listen to AI gurus telling me how I can transform my customer’s machine learning enabled,…

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Congratulations to all the top women in telco and tech

Last week I was privileged enough to attend the first-ever Global Women in Telco and Tech Awards, which was hosted by Capacity Media. The event saw 150 attend, celebrating those women and even men in our industry who champion and support women in the wider sector. While I didn’t walk away with an award; watching…

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Colt’s Charity Bike Ride to travel from Munich to Vienna

This year’s ride will see more than 130 Colt employees cycling 540 kilometres over four days, across Germany and Austria, to help vulnerable children. Berlin, Germany, London, UK, 20 September 2019 – Colt Technology Services has today commenced its Annual Charity Bike Ride, which sees Colt employees riding from Germany to Austria over four days.

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Suchitra Rajendra to join Colt India as Country Head and HR VP

An experienced HR professional, Suchitra Rajendra will be responsible for not only the region’s HR but also championing Colt India’s operations and aligning them to Colt’s global customer oriented strategy. India, London, UK, 17 September 2019 – Colt Technology Services has today announced the appointment of Suchitra Rajendra as Vice President (VP) Country Head India…

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