Let’s think twice about the self-service bandwagon

HomeBlogsLet’s think twice about the self-service bandwagon

Why does the IT industry assume that ‘self-service’ is always the way to go? When we speak to our clients, it’s frequently not what they want — at least, not if self-service means self-provisioning.

Recent posts

Colt Technology Services announces new EVP of HR

Tessa Raum has been named EVP HR of Colt, bringing a wealth of experience in the technology industry ...
Continue Reading

How SD WAN is evolving to support the future network landscape

Initially launched as a form of optimising traffic across MPLS and IP-based connectivity, SD WAN has assumed a ...
Continue Reading

How a cloud contact centre enables your business to aim higher

Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents ...
Continue Reading