Panini Group

HomeCase StudiesPanini Group

Interactive speech recognition lets Panini customers play and win

Panini is the world leader in self-adhesive stickers and trading cards. The Panini Group as a whole publishes around 400 stickers and trading card collections per year, including the popular football albums.

In Germany, Panini Verlags Gmbh decided to celebrate the launch of a new magazine with a series of exciting reader competitions, creating a bespoke competition hotline with automatic voice recognition to enable simple and user friendly entry.

Panini had been a satisfied customer of Colt’s voice services for years, so they turned to Colt and its local distributor StarTech for the deployment of the interactive hotline. StarTech and the Colt specialists worked together to develop a bespoke voice solution within 3 months from project ‘kick off’ to ‘go live’ and which successfully provided an easy and seamless experience for callers.

The project was a complete success and we achieved the goal we had set ourselves. Our close collaboration with Colt and StarTech meant we were able to develop a perfect solution for our readers.- Ronald Schäffer, Director of Distribution, IT and Logistics at Panini Stuttgart

Download the full case study

Make Do

14 June 2016

Recent posts

The importance of connectivity for smart manufacturing

The importance of connectivity for smart manufacturing: Is your network best suited to overcome the connectivity challenges associated with smart manufacturing? Three reasons why connectivity cannot be an afterthought Manufacturing companies are operating in an era of accelerated disruption and uncertainty. Optical On Demand Connectivity It’s not easy to be successful in the manufacturing world.
Continue Reading

Transform your factory with connectivity

This IDC InfoBrief highlights the importance of connectivity to support and drive successful smart manufacturing initiatives and enable integration in the factory and across value chains. In this document, you’ll find key reasons why connectivity decisions should be strategically evaluated, and outlines the benefits of information integration. It also provides a practical overview of the...
Continue Reading
Image of two ladies looking at a laptop

Understanding the challenges of building digital infrastructure

This blog post forms part of our new content series titled ‘Digital Infrastructure Insights: Elevating the customer experience‘. For more informative and timely content like this, simply follow the link. The adoption of intelligent digital infrastructure is critical for companies to excel and meet customer expectations. From cloud computing to data analytics, technology has reshaped...
Continue Reading