What is CCaaS?
Contact Centre as a Service (CCaaS) is the creative industry of tools used to shape the way organisations interact with customers. CCaaS is all about customer experience, as should be the tendency for any modern business. At the core of a contact centre is a phone system used by agents to manage queues, answer calls…
Read MoreHow to become the modern CIO through the power of partnerships
Learn how to prepare your business for the hybrid workforce and implement a successful digital transformation strategy.
Read MoreHow the right tools and apps can help businesses fight back against the ‘great resignation’
Over the last two years we’ve all found a new sense of respect for the connections to our peers, suppliers and customers. It’s taught us that being prepared for the unexpected should come top of any business plan and those who thrived were the fittest and most prepared in the digital world. The world will…
Read MoreNew research shows how careful technology integration can deliver an improved advisor experience for the call centre
What does a good experience look like for those on the front line of customer service? In the last 18 months, the role of the contact centre has been elevated and the teams kept busier than ever. At the same time, businesses have invested into tools and applications for their customers, from self-serve portals to…
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