How to become the modern CIO through the power of partnerships
Learn how to prepare your business for the hybrid workforce and implement a successful digital transformation strategy.
Read MoreHow the right tools and apps can help businesses fight back against the ‘great resignation’
Over the last two years we’ve all found a new sense of respect for the connections to our peers, suppliers and customers. It’s taught us that being prepared for the unexpected should come top of any business plan and those who thrived were the fittest and most prepared in the digital world. The world will…
Read MoreCCaaS: Seamless customer interactions
Christophe discusses in our new Lightning Talks series how you can easily enhance your contact centre set-up to be more flexible, more customer focused and more efficient.
Read MoreHow AI can increase customer engagement
How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…
Read MoreHow a cloud contact centre enables your business to aim higher
Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…
Read MoreThe new PCI DSS compliance regulations for phone-based payments
Last month the PCI SSC issued updated guidance for protecting phone-based payment card data – the first update since 2011.
Read More