Intelligence in our network: utilising AI to improve customer experience

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When it comes to digital infrastructure, adopting ‘intelligence’ into a network can mean lots of different things. In our latest Digital Infrastructure Report, we asked 750 IT decision-makers what intelligence means to them, discovering that no one defining, ‘silver bullet’ feature results in intelligence outright. Instead, we found that true end-to-end intelligence is made up…

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Colt completes $1.8bn acquisition of Lumen EMEA

Home ❯ Communications Colt completes $1.8bn acquisition of Lumen EMEA The transaction has successfully closed, marking new era for Colt and optimism for telecoms industry London, November 2nd 2023  Colt Technology Services (Colt), the digital infrastructure company, today announced it has completed the acquisition of Lumen EMEA for $1.8bn. The closure of the transaction is…

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Preparing for the modern workplace: Insights from experts

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Olivia McDonald, Cloud Voice Product Operations Lead at Colt, hosted a webinar discussing the modern workplace and the role of cloud voice in shaping the future of work. Olivia was joined by Oliver Lifely, Partner Account Manager at Luware; Andy Macdonald, UK & Ireland Country Manager at Audiocodes; and from Colt, Tim Cook, Director Sales…

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Unleashing possibility at the Gartner IT Symposium 2023

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By Mirko Voltolini, Vice President of Strategy & Innovation   The Gartner IT Symposium is one of Europe’s biggest gatherings of CIOs and IT executives, and I have the pleasure of joining the team representing Colt at this year’s event. The event boasts thousands of attendees who come together to discuss the future of technology…

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Shaping the future of connectivity and sustainability with Colt’s Innovation Team

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In a world where innovation and adaptation are essential for businesses to thrive, Colt’s Innovation Team is at the forefront of creating ground-breaking solutions. Set up to address the complex challenges customers face, Colt’s team of cross-domain specialists are dedicated to inventing new products and business models that drive sustainable growth for Colt, its partners…

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Are you looking to expand your cloud voice solutions in Europe?

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Peppi Hickling, Product Manager at Colt As the global Voice over IP market continues to grow year on year, there are excellent opportunities to offer phone numbers with full PSTN compliance as part of your CPaaS or CCaaS platforms across your footprint. You can do this with Colt’s recently expanded Wholesale SIP Trunking service, which…

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What is CCaaS?

Contact Center as a Service (CCaaS) is a cloud-based software that gives businesses access to the provider’s contact center solution through a scalable, pay-as-you-go pricing model where specific features are available on an as-needed, a la carte basis. CCaaS technology (also called hosted contact center software) is entirely hosted and maintained by the provider —…

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What are APIs?

A man works on his laptop aside a server in a data centre

APIs are mechanisms that enable two software components to communicate with one another, by using a set of definitions and protocols, essentially creating a common ‘language’. There are four ways that APIs can work depending on when or why they are created. These are SOAP (Simple Object Access Protocol), RPC (Remote Procedure Calls), Websocket &…

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Colt boosts support for Eintracht Frankfurt women’s team with new sponsorship deal

Female empowerment in IT and professional sports Frankfurt, 12 September 2023 Colt Technology Services (Colt), a global digital infrastructure company, today announced a new sponsorship deal to support the women’s team of the traditional club Eintracht Frankfurt in the Google Pixel Women’s Bundesliga from the upcoming season 2023/2024. Colt is committed to empowering women, especially…

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Colt expands cloud voice services with Genesys, Twilio and Zoom

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New Voice integration capabilities with Genesys, Twilio and Zoom are part of expansion to Colt Intelligent Communication services, delivering a perfect fit for the agile workplace  London, UK 26th June 2023– Colt Technology Services (Colt) the digital infrastructure company, today announced the expansion of its Colt Intelligent Communication services (CIC) portfolio to meet growing demand…

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