Contact Centre as a Service (CCaaS) is the creative industry of tools used to shape the way organisations interact with customers. CCaaS is all about customer experience, as should be the tendency for any modern business. At the core of a contact centre is a phone system used by agents to manage queues, answer calls…

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Chances are that you’re reading this blog post while you’re not in the office. Hybrid working is here to stay. Last month, technology analysts CCS Insights published a report revealing employees’ experiences and attitudes to remote working, the future of the hybrid workspace, and the impact these changes will have on unprepared businesses. What’s worrying…

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Fragmentation in European Capital Markets: how digitalisation and connectivity can help firms navigate risks Michael James, Business Development Manager, Colt Technology Services In the wake of the pandemic and an unequal economic recovery, several forces are transforming how European Capital Markets work post-Brexit. As economies rebound, market participants broadly recognise a need to build resilience,…

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Do you want to know what’s on the mind of a technology leader? Where does their priorities lie for the year ahead? New research from Colt, launching later this month will uncover the CIO mindset for 2022.

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As a real estate services provider, BNPPRE keeps an eye on the trends and offers national and international clients in Germany comprehensive services in all phases of the life cycle of a property. The range of services in Germany includes the business areas Transaction, Consulting, Valuation, Property Management, Investment Management and Property development. BNPPRE employs…

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We recently talked about what Secure Access Service Edge (SASE) is and whether it was a disruptive change or more of a gradual evolution. But as a network manager, what steps do you need to take when looking at SASE? We know that the needs of IoT and edge computing will only increase the dependence…

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For a geographically distributed company, whose core business is based on electronic purchases and effective customer service, the availability of a reliable and efficient telco infrastructure is the main mission-critical success factor. This is why lm group, one of the world’s leading online travel companies, chose Colt as its main operator to optimise its phone…

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