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To deliver the best customer experience, we all need to become call centre agents
Customer experience is fast becoming a differentiator for many businesses, at Colt for example our vision is to be the…
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Colt and Night Zookeeper hit three million words
Over the past year, we have been working with Night Zookeeper and are delighted at the progress we have made…
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Colt goes above and beyond in customer experience to hit latest NPS score
This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.
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Colt lights up London
The Illuminated River Project is an ambitious, public art commission which involves lighting up 15 bridges on the River Thames.
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Machine learning: Ensuring the customer is always right
Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…
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The heat is on at ITW 2019
Last month I joined over 7,000 people from close to 2,000 companies, get together in Atlanta, Georgia (which I personally…
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A successful sales team should be diverse
On the 27 June, I attended the Women in Sales Summit 2019 event at the ExCel in London where I…
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Five things about the connected world beneath your feet
When did you last think about what happens under a manhole cover? Under these, Colt connects businesses so they can…
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Why a frictionless inter-carrier ecosystem is the future of our industry
The industry is getting ever closer to frictionless networking and Colt, along with collaborators – AT&T, the GLF and MEF…
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Colt named “Cloud Change Agent of the Year” at Ingram Micro’s Cloud Summit
Last week, Colt was named the “Cloud Change Agent of the Year” winner at Ingram Micro’s 2019 UK Cloud Summit…
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Colt sponsors and joins the Sibiu International Marathon in Romania
The Sibiu International Marathon is the largest charity running event in Romania and all about being part of the community…
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The 5G revolution begins
It’s been a whirlwind few months since I joined Colt, particularly in the last month with speaking assignments at three…
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