Free whitepaper: The transition to VoIP
The modern business has changed. What we expect, what customers expect and what employees expect has been transformed by digitisation, and analogue voice networks may no longer be a sufficient communication medium within a growing VoIP market.
How often have you spoken to a call centre operator who apologises for a delay in finding your data? How often have the button-pressing choices routed you to some corner of a call centre least able to answer your query? How often has a conference discussion stalled whilst participants hunt around for extra information?
The CIO is tasked with meeting new expectations and in this whitepaper, those expectations are assessed and solutions considered.
Among the many benefits of VoIP are easier integrations with mobile or online apps. The breaking down of technological silos. Vastly reduced maintenance costs as switches in many different locations across your enterprise are eliminated. Simplification of training costs when just one system is used across a multinational VPN.
VoIP provides greater flexibility and alternative pricing models – including more-easily-budgeted ‘price per seat’ schemes that are not subject to unpredictable call patterns.
VoIP provides scope for a more-intensive and more-flexible networking of your business talents. The ability to call in participants from around your world, on the fly, with supplementary discrete or broadcast text chat, can transform collaborative working. While intelligent call handling can recognise priority callers and direct them to handlers best positioned to respond.
Consider also whether your organisation really needs to tie up assets in kit and systems that could so very easily be outsourced. Cloud-based telephony can be vastly more accessible from different locations and devices.
Download our whitepaper to discover the questions a CIO should be asking when considering voice services.