Working practices have changed dramatically in recent years with more people working from home, in the field and from multiple devices. Employees today expect to be able to access business applications and data anytime from anywhere using their preferred device. With more and more businesses looking to implement BYOD policies, the IT department must meet the challenge of keeping the business and employees happy, whilst at the same time ensuring a high level of security and feasible management costs. Take a look at our infographic ‘The Evolution of the workforce’ to find out more.
Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents ...Continue Reading →