Self Billed Invoice
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In line with Colt’s desire to improve the output to it’s customers, we have developed a new self bill.
We’ve made it easier to read, ensured clearer details of our services, your revenue and costs, with new information so that you may get the complete picture. We’ve broken down the changes into sections so you can see what’s new at a glance.
If you can’t find your answers using the self-help pages, please contact Customer Services on CustomerServiceEnquiries@colt.net
Your front page
On the front page there is the overview: your account number; the statement number and date; the service totals for the period covered by the statement.
Customer's billing address
Customer's reference number at account level
The account detail section provides key information about your contract - including main account and the subsidiary billing account details
Purchase order number at account level
Statement generation date
Currency
Total service amount for each service subscribed to
Total other amounts and discounts for the period
Total amount including tax
Customer's legal address if different to the billing address
Your front page (reverse)
Here you’ll find a Glossary of terms and a list of FAQs to help you understand the document. There are also details about how to contact us.
Colt company registration and VAT details
Colt's contact details
Glossary of terms and frequently asked questions to assist Colt customers
Colt customer change of address process
Message explaining values displayed in this document
Summary section
All the charges for the products you have from us are summarised in this section.
You might notice that some product descriptions have changed. This is because we’ve standardised our products across the 21 European countries in which we work. There have been no alterations to your service as a result of that change.
The account section is carried forward from the front page to each subsequent page of the invoice
Service description
Colt product
Charge type description
Total charges for the product
Total revenue share voice services carried forward to the front page
Total service amounts and other charges carried forward to the front page
Details section
This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.
You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please click here
This account section is carried forward from the front page to each subsequent page of the invoice
Total revenue share voice services carried forward to the front page