Making meaningful changes
Evolving to support our customers
At Colt, we're proud of our current industry-leading global Net Promoters Score (NPS) of 65. NPS measures the likelihood of customers recommending our service to others.
It means we're doing what we set out to do. But there is always room to improve, and your feedback is essential to our understanding of how we can improve your experience.
We're always listening for new ways to improve our services, and using that insight to build a better experience. We are committed to improving our customer experience while making a positive impact on the world.
Discover more about our latest initiatives below
New whitepaper outlining steps for UK to accelerate AI as a growth driver
Our whitepaper outlines key steps to unlock AI’s potential as a growth driver. The paper, authored by Colt’s CEO Keri Gilder with EY, highlights the transformative opportunities presented by AI and offers steps for the UK to harness AI’s power and potential.
Celebrating World Engineering Day in partnership with UNESCO
Designed to raise awareness around the role that engineering plays in modern life, World Engineering Day also serves to help ensure future generations of engineers and scientists the ability to design solutions for local and global challenges, while mitigating the impact of climate change and advance sustainable development.
What our customers have been saying
“A clear level of consideration and knowledge across all operational aspects with a commitment to follow everything through complete resolution in the quickest way possible.”
“I’ve had fast replies whenever I’ve had an issue. There’s a good customer environment with a knowledgeable, hard-working team.”
“The account team and voice design have positively supported my organization a number of times over the years.”
“Excellent response and impeccable service.”
Anything else to add?
If you have any further feedback we'd love to hear from you.
Let us know if there's any way we can improve our processes, make things clearer, or deliver our services in a way that suits your needs.
We don't allow the uploading of files to our website for security purposes, but if your feedback includes screenshots or attachments (which are more than welcome), please email us on our dedicated customer contact centres.
