Control Center support: Monitoring tab

Control Center offers a range of reporting options for you to check the performance of your services. Options include network performance and usage to make it easier to manage your service. Control Center also offers billing reports to help you monitor your Colt invoices.

Use Network Visibility to monitor or review performance of your Colt network services. To quickly find a location or service, start typing it in the search field.

• Identify problem locations or services quickly, then view details of its service utilization or performance.
• View service utilization or performance data at a glance using Map View or List View.
• Set threshold alerts for utilization and performance metrics to be notified if your services exceed the threshold.
• View open repair tickets and scheduled maintenance information by location and by service.
• View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.

• Exploring the Network Visibility dashboard
• Viewing backbone performance metrics
• Viewing a summary network performance report
• Viewing utilization metrics for a service in Network Visibility
• Viewing performance metrics for a service in Network Visibility
• Viewing details for a managed router
• Viewing metrics for a managed router
• Viewing interfaces for a managed router
  

• Creating a threshold alert in Network Visibility
• Editing a threshold alert in Network Visibility
• Deleting a threshold alert in Network Visibility

You can use Control Center to monitor your Colt^® Voice Complete^® service. From inventory and utilization to call records, you can view and download reports to better manage your service.
 

• Downloading a Voice Complete coverage report
• Viewing a busy-hour report for Voice Complete
• Viewing call-detail records for Voice Complete
  
• Viewing a call success rate report for Voice Complete
  
• Viewing a number-inventory report for Voice Complete
  
• Viewing a trunk-group utilization report for Voice Complete
  
• Viewing a CCP pool utilization report for Voice Complete
• Viewing CCP pool threshold metrics for Voice Complete
  

You can use Usage Analyst to review and evaluate telecom use patterns and trends for voice services across your organization; view standard summary and detail reports or build custom summary and details reports, organize report data to reflect your organization's structure.

Depending on your permissions and which products you've purchased, these reporting tools are available under the Monitoring tab:

• Application Performance Management (APM)—self-manage and edit your APM probe configurable settings by site.
  
  
• Performance Assurance (PA)—optional enhanced reporting and end-to-end SLA guarantees provided using Smart Demarcation for Colt^® Virtual Private LAN services. Learn more about Performance Assurance
  
  
• Security Solutions Analytics—get valuable insight into your Colt Security Solutions with reporting tools for DDoS Mitigation, Adaptive Threat Intelligence (ATI), Adaptive Network Security, and more.
  
  
  • Learn more about managing your DDoS Mitigation service
  • Learn more about managing your Adaptive Network Security
  • Learn more about managing your Adaptive Threat Intelligence
    
    
• Network SLA—see how the Colt network is performing against our service level agreements.
  
  
• Network Performance—get network performance and usage data on your legacy Level 3 Internet and VPN services, including Managed Network Services, current service status, ticketing, and alert data.