Control Center release notes

Colt^® Edge Bare Metal: We redesigned the Edge Service Manager to make it easier for you to manage your bare metal servers and networks.

• Learn more about the Edge Service Manager
  

Colt^® Dynamic Connections IP VPN: You can now create a connection to Oracle Gov.

• Creating an IP VPN Dynamic Connection to Oracle Gov
  

Colt^® Dynamic Connections Ethernet: You can now add a second port for redundancy when creating connections from a Colt UNI to Azure or Azure Gov.

• Creating a connection from your location to Azure
• Creating a connection from your location to Azure Gov
  
  

Colt^® Dynamic Connections IP VPN: You can now create a VRF (virtual routing and forwarding) when creating a new connection.

• Creating an IP VPN Dynamic Connection to AWS
• Creating an IP VPN Dynamic Connection to Azure
• Creating an IP VPN Dynamic Connection to Azure Gov
• Creating an IP VPN Dynamic Connection to Google
• Creating an IP VPN Dynamic Connection to Oracle
  

Order details: For Colt Marketplace orders, you can now view a copy of the order form by viewing details for the order. Also, for applicable products, we added a photo of the demarcation point to the order details.

• Viewing the status of an order
  
  

Registration, login, and profile enhancements: We made several changes to the first-time-login and password-reset processes as well as some minor changes to how you edit your Control Center profile: consolidated emails for new users into a single email (containing username and temporary link to sign in), security questions removed from Control Center profiles, and new profiles must use an email address for the username.

• Signing in to Control Center for the first time
• Retrieving your Control Center username or password
• Updating your Control Center profile
• Choosing a Control Center username or password
  
• Changing your Control Center password
• Creating a new user
  

Portal support tickets: We redesigned how you create and manage portal support tickets.
 

• Creating a portal support ticket
• Viewing the status of a portal support ticket
• Viewing the details of a portal support ticket
• Updating information in a portal support ticket
• Closing a portal support ticket
• Escalating a portal support ticket

Billing groups: We redesigned how you group accounts (now called billing groups) to make managing your Colt accounts in Control Center easier:
 

• Creating a billing group
• Updating a billing group
• Deleting a billing group
• Renaming a billing group
• Changing your default billing group view
   

Homepage: We added a quick link to the Billing widget to give you access to past invoices directly from the Control Center homepage.
 

• Exploring the Control Center homepage
  
  

Invoices: We changed the view of your invoices to be filtered to active accounts by default. You can remove the filter to see all accounts.
 

• Viewing an invoice
  
  

Colt^® Voice Complete^®: You can now submit change requests to add or remove encryption from trunk groups on a Voice Complete service. Trunk group utilization reports now indicate whether the trunk group is encrypted.

• Adding encryption to a Voice Complete service
• Removing encryption from a Voice Complete service
• Viewing a trunk group utilization report for Voice Complete
  

Homepage: We updated the name of the Open Orders widget to the Order Status widget. Use the Order Status widget to track the total number of open install, change, and disconnect orders for your organization (including child orders); click the totals to view summary and status information for each type of order.

• Exploring the Control Center homepage
  
  

Colt^® Dynamic Connections Ethernet: You can now create connections from a Colt UNI to Equinix Fabric.

• Creating a connection from your location to Equinix Fabric
• Creating a connection between AWS Hosted Connections and Equinix Fabric
• Creating a connection between Google and Equinix Fabric
• Creating a connection between Oracle and Equinix Fabric
  

User profile: We combined the Account Groups and Accounts sections when creating or editing a user into a single Accounts section with accounts nested under their associated account group. We also consolidated the various buttons for managing two-factor authentication, resetting a user's password, etc. into a single menu listing the options.

• Creating a new user
• Adding an existing user to another enterprise ID
• Creating a system administrator
• Changing user permissions
• Updating profile information for a Control Center user
• Deactivating or reactivating a Control Center user
• Changing the accounts assigned to a user
• Adding two-factor authentication to a user
• Re-enrolling two-factor authentication for a user
• Removing two-factor authentication from a user
  
  

Homepage: We added a Network Visibility widget to the homepage. You can now access a quick status of your network performance using the widget, then click through to access more details on the Network Visibility dashboard. We also added a Billing Requests widget. If you add this widget to your homepage, you can track the status of billing requests and quickly access the requests in each status.

• Exploring the Control Center homepage
• Customizing your Control Center homepage
   

Colt^® Dynamic Connections IP VPN: You can now create connections from a Colt VRF to Oracle Private Cloud.

• Creating an IP VPN Dynamic Connection to Oracle
  

Services console: We are consolidating all service- and ordering-related navigation items into the new Services console. Use Services console as a single hub to view your services, access service-management tools, and ordering tools. Review the Control Center sitemap to locate service management and ordering tools within the Services console.

View topics related to Services console
 

Two-factor authentication (2FA): Control Center system administrators can now add 2FA for individual or multiple users on an enterprise ID without granting access to manage Colt security services. Individual users can also add or re-enroll 2FA for their own user profile. (2FA is still required to access Security services and related features in Control Center.)

• Adding two-factor authentication to your user profile
• Re-enrolling two-factor authentication for your user profile
• Adding two-factor authentication to a user
• Re-enrolling two-factor authentication for a user
• Removing two-factor authentication from a user
   

Billable field tech tickets: We redesigned the experience for billable field tech tickets (formerly field tech requests) and integrated them into the Ticketing page.

• Creating a billable field tech ticket
• Viewing the status of a billable field tech ticket

Cloning a user's permissions: When creating a new user or updating an existing user, you can now clone permissions from another user on the same enterprise ID.

• Creating a new user
• Creating a system administrator
• Changing user permissions
• Adding an existing user to another enterprise ID
  

Homepage: We added a color bar to the Control Center homepage to help you distinguish the homepage from other portal pages and dashboards. We added a new widget to the homepage (What's New at Colt) to help you learn about new Colt products. We also made some minor enhancements to improve the mobile experience.

Service diagnostics: You can now run service diagnostics (for eligible Colt services) from your list of services in Control Center.

Network Storage: You can now manage Colt^® Network Storage in Control Center. To access your services, click Services, then click Network Storage.

Homepage: You can now customize the widgets on the Control Center homepage. You can add or remove widgets and move the widgets around to help you prioritize the information you see when you sign in to Control Center.

Order status: We made minor changes to how you view the status of an order without signing in to align with the order details you see when signed in to Control Center.

Two-factor authentication: We added a timer to the authentication and enrollment pages for tracking the allowed time for signing in. Control Center gives you five minutes to sign in—from the time you click Continue on the Control Center login page until you complete your two-factor authentication (including enrollment, if applicable).

Billing: We redesigned Account Settings to create four tabs rather than separate pages and to standardize the experience for all delivery methods.

Notifications: We removed the icon from the header. You can now access your notifications on the Control Center homepage or by clicking your username, then selecting Notifications.

Two-factor authentication: Minor text changes to enrollment page to improve usability.

Documents (formerly account documents): We redesigned document storage in Control Center to integrate the two legacy experiences. You can store documents (up to 15 MB each, 50 GB total storage per enterprise ID) for Colt and your organization to access. You can store four types of documents: General and Services are retained for six months, Colocation and Security are retained for two years.

Services: We added an option to include related services when you download a list of your services.

Dynamic Connections (IP VPN): You can now create IP VPN Dynamic Connections to Microsoft Azure and Azure Gov.

Services: You can now search for a service by SCID (service component ID).

Two-factor authentication: We upgraded the authentication process to use a desktop or mobile app (such as Twilio Authy or Microsoft Authenticator) to authenticate you and provide your one-time security code to sign in.

Voice Complete reports: CCP pool threshold metrics moved from Trunk Group Utilization tab to CCP Pool Utilization tab.

Monitoring: You now now view concurrent call path (CCP) pool utilization reports: by day for a date range and by trunk group for a date range.

Services: You now access Colt managed services within the list of services (click Services, then click Network, Security, and Communications).

Network Visibility: Wholesale customers can now access Network Visilibity to monitor network performance for their Colt services.

Services: You can now save views of Colt services to make managing your services easier.