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Colt® Control Center support: Overview
Control Center places the power to control and configure your organization's technology, services, and costs in your hands.
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Requesting a PDF copy of an invoice
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Creating a new user
- Editing a notification setting
Billing
Popular articles:
- Signing up for paperless billing
- Viewing an invoice
- Requesting a PDF copy of an invoice
- Changing your billing address
- Enrolling to receive PDF invoices by email
- Creating a billing request
- Viewing a list of accounts on an enterprise ID
- Creating a billing group
- Creating a custom detail billing report
- Viewing a standard summary billing report
Services
Popular articles:
- Managing Colt® Voice Complete®
- Viewing the status of an order
- Creating a change request
- Viewing the status of a change request
- Managing Colt® Dynamic Connections Ethernet
- Running diagnostic testing on a service
- Saving an order status view
- Creating a disconnect request
- Adding encryption to a Voice Complete service
- Creating a change request for Managed Network Services (MNS)
Admin
Popular articles:
- Adding accounts to an enterprise ID
- Resetting the password for a user
- Creating a new user
- Creating a notification setting for a user
- Changing user permissions
- Changing the accounts assigned to a user
- Deactivating or reactivating a user
- Adding an existing user to another enterprise ID
- Managing two-factor authentication
Support
Popular articles:
- Creating a repair ticket
- Viewing scheduled maintenance events in a list or on a calendar
- Creating an activation ticket
- Viewing the status of a repair ticket
- Creating a portal support ticket
- Searching for, sorting, and filtering repair tickets
- Canceling a repair ticket
- Updating information in a repair ticket
- Escalating a repair ticket
- Creating a security repair ticket
General topics
Popular articles:
- Exploring the Control Center homepage
- Signing in to Control Center for the first time
- Setting up two-factor authentication
- Retrieving your username or password
- Troubleshooting login problems
- Finding your organization's Control Center system administrator
- Viewing your alerts and notifications
- Creating a notification setting
- Changing your Control Center password
- Editing a notification setting
