Colt help

Updating information in a security change request

To update information in a security change request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
Security Change Requests
  1. Search for the security change request you want to work with by doing one of the following:

    • Scroll through the security change requests. If you have more than 20 security change requests, you can view the rest of your security change requests by using the arrows at the bottom of the list.

    • Search for the security change request by typing search criteria in the Search field.

    • Filter the list of security change requests using the Status or Type lists.
  1. In the Request ID column, click the hyperlink for the security change request you want to update.

    Control Center shows details for the security change request.
  1. Do any of the following:

    • To add a note to the security change request, type the note in the Add a Note field.

    • To add a file to help us process your request, click Browse (under Attachments), locate and select the file(s), then click Open.

    • To update the contact information for the request, select the preferred contact method from the list, then update the information for the primary contact. (You can also add or update a secondary contact for the request.)