Unified Communications & Collaboration Solutions
The Colt UC&C portfolio is entirely cloud-integrated, offering comprehensive management of UC & omni-channel cloud-based contact centres. Our robust SIP connectivity guarantees uninterrupted service & seamless connections to both cloud providers with OTT Bring your own Carrier options.
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Choose from a range of standardised or bespoke packages to suit your organisation and requirements.
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Colt Intelligent Communications
Colt Intelligent Communications (CIC) brings together the power of Microsoft's cloud productivity applications with enterprise communication tools, to offer a quad-play integrated solution to enterprises that includes Office 365 (including Teams), high bandwidth connectivity, direct routing with SIP Trunking alongside a number of supporting professional services.
Colt Intelligent Communications works well:
Contact Centres as a Service
Colt’s Cloud Contact Centre portfolio is a blend of functional and transformational applications to service all market segments. Colt offers a range of cloud contact centre solutions to suit varying customer needs. These include Nimbus, the leading MS Teams native Contact Centre application from Luware, Colt INteractiv, a cost effective means of handling customers calls in skills based queues with CRM enriched data and CXone from Nice, our top end customer experience driven CCaaS solution in partnership with Atos.
Colt Cloud Contact Centres offer:
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Automate the everyday with Cloud Voice
In your future workplace, people will expect instant connections, a choice of how to communicate, and they will expect to spend less time on the mundane.
It’s time to automate the boring tasks and time-consuming parts of your business, to free up your workforce to spend time where they can add value.
Download our latest guide to discover how cloud voice can create a more productive, unified, and profitable workplace to carry you through the next decade.
Why choose Colt?
Cloud Voice Enablement
At the heart of this offering is Colt Intelligent Communications, a service that integrates Colt’s high-bandwidth network and voice capabilities with Microsoft 365 and Microsoft Teams. This integration enables cloud-based voice services, enriching business communication with advanced features and ensuring a unified communication experience across the enterprise.
Front-office Contact Solutions
Leveraging the capabilities of Luware Nimbus on the Colt Intelligent Communications platform, this solution is engineered to optimize client interactions for front office operations. It provides tools for efficient client engagement, enabling businesses to deliver personalized customer service and support.
High-end contact centres
Contact Centre as a Service, powered by Genesys Cloud CX, is designed for large-scale, high-end contact centers that demand advanced features, such as AI-driven interaction analytics, omnichannel routing, and real-time reporting. It supports businesses in delivering exceptional customer experiences, fostering customer loyalty, and driving operational efficiency.
Still not sure?
Colt’s UC&C solutions portfolio is a comprehensive, cloud-integrated platform that supports businesses in enhancing their communication infrastructure.
It offers a range of services that cater to various aspects of business communication, from voice enablement to client engagement and contact center management, all while ensuring high availability and seamless connectivity across Europe.
