Unified Communications & Collaboration Solutions

The Colt UC&C portfolio is entirely cloud-integrated, offering comprehensive management of UC & omni-channel cloud-based contact centres. Our robust SIP connectivity guarantees uninterrupted service & seamless connections to both cloud providers with OTT Bring your own Carrier options.

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Choose from a range of standardised or bespoke packages to suit your organisation and requirements.

Cloud Voice: Solutions overview - Colt Technology Services

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Colt Intelligent Communications

Intelligent Communications

Colt Intelligent Communications (CIC) brings together the power of Microsoft's cloud productivity applications with enterprise communication tools, to offer a quad-play integrated solution to enterprises that includes Office 365 (including Teams), high bandwidth connectivity, direct routing with SIP Trunking alongside a number of supporting professional services.

Colt Intelligent Communications works well:

Where you need solution simplicity - productivity applications and enterprise communication infrastructure in the cloud, with network, voice and support all from a single provider

Where you need a seamless experience to be delivered across all devices and geographies

When your Unified Communciations solution needs predicatable connectivity and the highest possible resiliency

Contact Centres as a Service

Contact centre solutions

Colt’s Cloud Contact Centre portfolio blends functional and transformational applications to service most market segments. Our MultiCaaS offering extends the collaboration needs of your workforce at the same time as consolidating the cost of your investments in Microsoft or Cisco. MultiCaaS supports a growing trend of simplified IT estates, unifying analytics and reporting into a common data model and promotes enhanced collaboration between front and back office workers. For deeper customer experiences and dedicated Contact Centre solutions Colt also have partnerships with the market leaders and key innovators, Genesys and Nice. All Colt’s solutions are seamlessly integrated with Colt SIP and IN voice services for easy onboarding and end to end customer assurance.

Colt Cloud Contact Centres offer:

Omni-channel solutions to offer your customers a personal and meaningful experience.

Agent performance improvement Get data driven insights to provide your with the knowledge to improve their performance

100% Cloud solution Empower your agents to work from anywhere with the latest digital applications

Cloud Communications

Colt cloud communications offers enterprise telephony and collaboration from Cisco, fully integrated with Webex for calling, meetings and end point management. Cloud Communications from Colt is available as a hosted solution, perfect for traditional IP PBX telephony or as a fully Cloud Service – also known as Webex Calling. As a Cisco-certified Cloud Connected PSTN Provider Colt are able to deliver Colt’s Global SIP services directly to the Webex Calling PoPs where our voice engineering specialists will onboard your calling and meetings services. As a solution provider for hosted and cloud services, Colt are positioned to manage hybrid deployments and mixed technology estates for total flexibility and a transition to cloud at your pace.

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Still not sure?

Use our solution builder and request a callback from a solutions engineer.

Solution Builder- Voice updated 5th-04

Automate the everyday with Cloud Voice

In your future workplace, people will expect instant connections, a choice of how to communicate, and they will expect to spend less time on the mundane.

It’s time to automate the boring tasks and time-consuming parts of your business, to free up your workforce to spend time where they can add value.

Download our latest guide to discover how cloud voice can create a more productive, unified, and profitable workplace to carry you through the next decade.

Why choose Colt?

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Cloud Voice Enablement

At the heart of this offering is Colt Intelligent Communications, a service that integrates Colt’s high-bandwidth network and voice capabilities with Microsoft 365 and Microsoft Teams. This integration enables cloud-based voice services, enriching business communication with advanced features and ensuring a unified communication experience across the enterprise.

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Front-office Contact Solutions

Leveraging the capabilities of Luware Nimbus on the Colt Intelligent Communications platform, this solution is engineered to optimize client interactions for front office operations. It provides tools for efficient client engagement, enabling businesses to deliver personalized customer service and support.

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High-end contact centres

Contact Centre as a Service, powered by Genesys Cloud CX, is designed for large-scale, high-end contact centers that demand advanced features, such as AI-driven interaction analytics, omnichannel routing, and real-time reporting. It supports businesses in delivering exceptional customer experiences, fostering customer loyalty, and driving operational efficiency.

Still not sure?

Colt’s UC&C solutions portfolio is a comprehensive, cloud-integrated platform that supports businesses in enhancing their communication infrastructure.

It offers a range of services that cater to various aspects of business communication, from voice enablement to client engagement and contact center management, all while ensuring high availability and seamless connectivity across Europe.

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