Colt Unified communications

UCaaS combines various communication and collaboration tools into a single platform.

• Voice: phone systems with features including call routing, voicemail and call management
• Messaging: instant messaging for quick communication
• Video conferencing: tools for hosting and participating in video meetings and webinars
• Collaboration tools: features such as file sharing, screen sharing and team collaboration spaces
• Presence: The ability for colleagues to understand each other's status

• Improved collaboration: UCaaS is a single platform for various communication channels, making it easier for teams to connect and collaborate.
• Cost savings: By consolidating communication tools, UCaaS can reduce costs associated with maintaining your own platforms
• Increased flexibility and mobility: The solution allows users to access communication tools from anywhere with an internet connection, supporting hybrid working and the modern workplace

• Reliability and uptime: ensure the provider offers high service reliability and has robust disaster recovery plans
• Security and compliance: verify the provider's security measures and compliance with relevant industry standards
• Scalability and flexibility: choose a provider that can easily scale with your business needs and offer flexible pricing options
• Integration capabilities: check that the UCaaS solution integrated with your business applications and workflows

UCaaS is generally suitable for businesses of all sizes, especially those looking to improve communication and collaboration, reduce costs and increase agility. Businesses with hybrid workforces can particularly benefit from the flexibility and accessibility of UCaaS. Colt's UC solutions offer a dynamic approach to delivering UCaaS that can benefit all organisations regardless of size, complexity and location.

Yes, UCaaS can be integrated with existing business applications. This integration streamlines workflows, enhances collaboration, and improves overall productivity. Many UCaaS providers offer pre-built integrations or APIs to connect with popular tools such as CRM, email and collaboration platforms. Colt's UC solutions extend this to include multiple UC and CCaaS platforms along with our own range of solutions for compliance recording, meeting assistance and mobile integration.

1. First, audit you current communications set-up: what's already in use, and how are your people using it? Are there differences between different departments and global teams? Every team is different, and UCaaS has to work for every one of them.
2. Secondly, define the tools that matter. Every UCaaS platform has a long list of features, and you'll need to focus on what's actually going to have a positive impact on your business. If there are gaps, how are you going to fill them?
3. Then, you'll need to plan how you'll move. UCaaS solutions should improve productivity and enhance efficiencies, but their roll-out cannot be disruptive to how your business operates. Make time for UAT and pilots, choose the right participants and understand what will have the least impact on the day-to-day running of your business
4. Finally, remember that change is an evolution. What you deliver today will not necessarily be what your business needs tomorrow. Maintain feedback with your user base, and that they always have access to the necessary tools. Colt’s Professional Services team can assist through the entire transformation, ensuring its success.

Yes, UCaaS solutions can be secure when implemented and managed properly. The best partner for your UCaaS journey should prioritise security, of both your and your own customers' data offering, including features like end-to-end encryption, multi-factor authentication and compliance with data regulations. Colt is the only telecoms company to have reached the highest possible level of security in the UK and Europe for data protection. Colt's UK and EU Binding Corporate Rules (BCRs) have now been approved by the regulator, ensuring the highest level of protection for you and your customer data.